Paris Dunleavy-Robertson
Gosford
Summary
A dedicated and compassionate leader with over 12 years of experience in customer service and team management. Skilled in staff training, performance management, and problem-solving. I drive high-performing teams while maintaining compliance with safety and operational standards. I am currently studying a double degree in a Bachelor of Criminology / Psychological Science with a deep passion for mental health and community wellbeing. I am passionate about making a difference in the lives of others and would love to transition into a support role where my skills and abilities could be applied to make a meaningful difference.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assisant Restuarant Manager
KFC
12.2012 - Current
- Supervise daily operations in a high-volume fast food environment, ensuring.
- Manage a team of 10-15 each shift, ensuring team safety and result driven atmosphere where our customers receive excellent service.
- Manage weekly staff rosters of 80 employees, ensuring adequate coverage based on the needs of the restaurant, store trends and sales forecasting.
- Lead recruitment processes, including interviews, onboarding and training team members both as fresh starters and team leaders into both shift management and assistant roles.
- Regularly analyse store performance KPI's, including sales targets, drive-thru times, customer satisfaction scores, labour percentages and waste control.
- Weekly inventory stock counts.
- Conducting routine Risk/Safety Assessments across stores on the Central Coast to ensure WHS compliance and Food and Safety hygiene.
- Handle customer complaints and incidents with empathy, ensuring issues are resolved with satisfaction and in a timely manner.
- Support team wellbeing and development through coaching and guidance throughout their training and KFC careers.
Education
Bachelor of Science - Bachelor of Criminology / Psychological Science
University of Newcastle
Newcastle, NSW06-2027
Skills
- Staff mentoring/supervision
- Verbal/written communication
- Excellence in customer service
- Employee scheduling/ labour control
- Recruitment/onboarding
- Attention to detail/organisation
- Teamwork and collaboration
- Conflict resolution
- Time management
- Staying calm under pressure
Certification
- HLTAID011 Provide First Aid 2025
- HLTAID009 Provide Cardiopulmonary Resuscitation (CPR) 2025
- SIRRFSA001 Use hygienic practices for food safety
- SIRRFA002 Participate in safe food handling practices
References
Kye Kordahi: 0419597533
Brett Allen: 0438086795
Timeline
Assisant Restuarant Manager
KFC
12.2012 - Current
Bachelor of Science - Bachelor of Criminology / Psychological Science
University of Newcastle
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