Summary
Overview
Work History
Education
Skills
Personal Details
References
Timeline
Generic

Paris Groenewoud

Franklin,ACT

Summary

  • Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store.
  • Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.
  • Expert Store Team Leader proficient in examining merchandise for correct pricing and display. Accomplished at instructing staff on handling complicated and difficult sales.
  • Organized and engaging with dynamic interpersonal and task prioritization skills. Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning.
  • Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Store Team Member

Woolworths
12.2020 - Current
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Managed and motivated employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Barista and Retail Sales Associate

Gulaga Organics
12.2021 - 02.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Waitress

Octopii
05.2019 - 09.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Waitress

Sweet Home Cobargo
01.2019 - 04.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Thoroughly examined and took stock take for the wholefoods available in the store


Education

Bachelor of Science - Environmental Science

University of Canberra
Canberra, ACT
11.2026

High School Diploma -

Sapphire Coast Anglican College
Bega, NSW
09.2022

Skills

  • Image Building
  • Merchandise Recommendations
  • Available Nights, Weekends and Holidays
  • Safety and Cleanliness Standards
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency and Microsoft Office
  • Closing Procedures
  • Team Cooperation

Personal Details

Date of birth:

  • 06.05.2004

Postal Address

  • 1291 Upper Brogo road, Brogo NSW 2550


References

Charles Body - Owner of Sweet Home Cobargo   - 0492858359

Emma Vassallo - Manager of Gulaga Organics - 0481966221

Beryl Potberry - Woolworths Customer Service Team Manager - 0417860617

Beth Worthy - Head of Science educator at Sapphire Coast Anglican College - 0410016626

Casey Hoynes - Mentor, Science and Biology educator at Sapphire Coast Anglican College - 0428986986

 

Timeline

Barista and Retail Sales Associate

Gulaga Organics
12.2021 - 02.2023

Store Team Member

Woolworths
12.2020 - Current

Waitress

Octopii
05.2019 - 09.2019

Waitress

Sweet Home Cobargo
01.2019 - 04.2019

Bachelor of Science - Environmental Science

University of Canberra

High School Diploma -

Sapphire Coast Anglican College

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Paris Groenewoud