Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paris Hatzimihail

Erskineville

Summary

Knowledgeable employee with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Manager

Coles Liquor Group
10.2022 - 05.2025
  • Managed a team of 14 staff in one of the country’s busiest stores in the company.
  • Regularly monitored stock loss and conducted investigations into the root causes. Focused heavily on driving sales and customer engagement.
  • Aced each customer service mystery shop performed, as well as being mentioned by name multiple times in highest rated reviews left by customers.
  • Successfully curated rosters to suit the availability of university students and Visa employees as well as suiting the needs of the store, drastically reducing the cost of staffing the store in comparison to the previous management.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Bartender

Bistro Rex
07.2022 - 10.2022
  • Conducted solo opens and closes of the bar in a high-end restaurant in Potts Point.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted in curating new ingredients and innovative cocktail recipes for the bar.

Receptionist/Porter

The Old Clare Hotel
02.2022 - 07.2022
  • Provided outstanding quality customer service within a fast-paced environment, handling between 20-30 check-ins per shift.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Oversaw driving guests’ cars into secure parking, as well as maintaining a clear record of each car that came in and out.
  • Assisted in food & beverage aspects of the hotel.
  • Assisted in setting up private events such as weddings, birthdays, Christmas parties and business meetings.
  • Excelled in providing our VIP guests with personalised amenities.

Delivery Driver

ByGeorge Logistics
03.2020 - 01.2022
  • Completed 20-30 deliveries per day.
  • Set the company record for most deliveries in a shift with 42 deliveries in a 10-hour period.
  • Delivered to customers in nearly every district of Sydney, from the Hawkesbury region to The Hills district, all the way down to the Sutherland Shire and everywhere in between.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Compiled receipts and assisted with bookkeeping.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Market Stall Manager

The Porkologist
03.2020 - 01.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Education

HSC -

Rosebank College
01.2019

Skills

  • Microsoft Office Suite
  • PMS experience
  • Team management
  • Problem-solving
  • Customer relations
  • Excellent communication
  • Multitasking and organization
  • Customer service

Certification

  • RSA
  • Licensee Training

Timeline

Store Manager

Coles Liquor Group
10.2022 - 05.2025

Bartender

Bistro Rex
07.2022 - 10.2022

Receptionist/Porter

The Old Clare Hotel
02.2022 - 07.2022

Delivery Driver

ByGeorge Logistics
03.2020 - 01.2022

Market Stall Manager

The Porkologist
03.2020 - 01.2022

HSC -

Rosebank College

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Paris Hatzimihail