Paris Hilton
Brisbane
Summary
Skilled Administrative Assistant and Claims Manager with a proven track record at MRM Business Solutions, Licentia Co and Suncorp Insurance. Expert in spreadsheet and database management, coupled with exceptional time management and team collaboration abilities. Achieved seamless integration of physical documents into digital platforms, enhancing operational efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Excelled in maintaining client trust and managing over 100 claims simultaneously after QLD faced numerous weather events, demonstrating a blend of technical savvy and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
MRM Business Solutions
01.2024 - Current
- Provided administrative support to the team, including scheduling meetings and managing calendars.
- Organised and maintained filing systems for physical documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Computed all physical documents to ensure a smooth onboarding for the updated online portal utilised by the head Accounting team.
- Answered multi-line phone system, routing calls and delivering messages to staff.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Claims Manager
Suncorp Insurance
03.2022 - 12.2023
- Manage Coordination of a Portfolio of 100 claims at any given time, liaison between Builder, Assessor and Insured individuals.
- Creation and distribution of agenda information
- Consistent and proficient use of Microsoft suite; Word, Excel, Outlook, OneNote, etc.
- Ability to have a detailed discussion with individuals while providing notation of the details discussed on the call for the relevant file.
- Schedule necessary assessment's, building start and completion dates, and future follow ups with the Insured Client.
- Maintain a minimum of 20 outgoing calls per day to follow up with both clients and builders
- Management of discretionary information
- Maintenance of client to manager rapport to create a trusting and efficient business to client relationship
- Development of ongoing learning regarding improvements to business policies and practices
- Ability to adapt to ongoing demands while working, remaining calm and consistent with reviewing details with minimal error
- Management of Client Complaints to maintain the integrity of the interpersonal relationship developed.
- Assessed claims to determine eligibility and verify accuracy of information provided by customers.
- Processed incoming mail, emails and telephone calls relating to claims.
Administrative Assistant
Licentia Co
03.2019 - 12.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed approximately 30 incoming calls, and emails per day from customers.
Education
QCE -
Beerwah State High School
Sunshine Coast, QLD01-2021
Skills
- Spreadsheet Management
- Calendar Management
- Invoice Processing
- Data Entry
- Office Administration
- Information Security
- Document Control
- Filing
- Meeting planning
- Mail handling
- Scheduling
- Appointment Scheduling
- Database Management
- Complex Problem-Solving
- Typing proficiency
- Data organization
References
MRM BUSINESS SOLUTIONS
Sarah Mathers : sarah.mathers@outlook.com.au
LICENTIA CO.
Jamil Licentia : jlicentia.ceo@gmail.com
Certification
- First Aid Certification
- QLD Driver's License
- Cert III in Business
- Cert III in Hairdressing and Beauty
Languages
English
Native or Bilingual
Korean
Elementary
Timeline
Administrative Assistant
MRM Business Solutions
01.2024 - Current
Claims Manager
Suncorp Insurance
03.2022 - 12.2023
Administrative Assistant
Licentia Co
03.2019 - 12.2021
QCE -
Beerwah State High School
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