Paris Ibrahim
Summary
Diligent Department Secretary adept at managing a wide range of tasks simultaneously without sacrificing standards of quality or service. Offering extensive experience in administrative support along with exceptional verbal and written communication skills.
Overview
7
7
years of professional experience
Work History
Department Secretary
Royal Women's Hospital
06.2023 - Current
- Diary Management for all NICU Management Team dairies, ensuring they are updated and maintained.
- Oversee co-ordination of department meetings, arranging venues, times and dates as requested by NICU Management Team including Nursing,Medical and Education.
- Oversee the preparation of departmental meetings (agenda's,minutes & other paperwork).
- Responsible for the distribution of departmental meetings minutes ensuring completed and circulated in a timely manner.
- Providing general/ad-hoc administrative support to the NICU Management Team including Nursing, Medical and the Education Team.
- Maintaining an effective filing system both physically and electronically.
- Data entry
- Recruitment administration support
- Maintaining departmental distribution lists
- Updating procedural documentation for department manuals and performance verification forms.
- Ensuring adequate stationary and supplies available for Neonatal Services.
- Backfilling Newborn Outpatient Clinic where needed.
- Health & Safety Representative for Neonatal Services Admin Team
Customer Service Officer
Bank Of Queensland
11.2022 - 05.2023
- Assisting a large volume of customers every day with positive attitude and focus on customer satisfaction
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Stylist
Politix Clothing
05.2021 - 08.2022
- Deliver a high level of consultative customer service at all times
- Cash handling, using all point of sale functions
- Drive sales and KPI’s, maintain individual sales targets
- Up hold visual merchandising standards in boutique, replenish stock as needed
- Preparation for promotional activity and VIP shopping days
- Maintain stockroom organisation, unpack daily deliveries
- Open and close procedures
Stylist
Sheike Clothing
02.2019 - 05.2021
- Deliver a high level of consultative customer service at all times
- Cash handling, using all point of sale functions
- Drive sales and KPI’s, maintain individual sales targets
- Up hold visual merchandising standards in boutique, replenish stock as needed
- Preparation for promotional activity and VIP shopping days
- Assist with loss prevention processes and stocktake, weekly cycle counts.
Education
Bachelor of Nursing
Victoria University
Health & Safety Representative
Recovre
Skills
- Service Recommendations
- Information Protection
- Inbound and Outbound Calling
- Customer Support
- Data Entry
- Call Center Operations
- Records Maintenance
- Calm and Professional Under Pressure
- Attention to Detail
- Efficient Time Management Skills
- Clerical Support
- Minute Taking
- Diary Management
- Multi-tasking Skills
Timeline
Department Secretary
Royal Women's Hospital
06.2023 - Current
Customer Service Officer
Bank Of Queensland
11.2022 - 05.2023
Stylist
Politix Clothing
05.2021 - 08.2022
Stylist
Sheike Clothing
02.2019 - 05.2021
Bachelor of Nursing
Victoria University
Health & Safety Representative
Recovre