Paris Keogh-Beacom

• Processing invoices and reconciling expenses through SAP Concur and UBuy
• Generating and delivering reports to Senior Leadership for review
• Arranging travel logistics including flights, car rentals, and accommodation
• Coordinating events, reserving conference centre rooms and organising catering
• Optimised Senior Leadership’s Outlook calendar management, leading to improved time efficiency and increased productivity.
• Effectively drafted agendas and recorded minutes, ensuring meeting coordination and clear documentation of discussions and action items

Achievements:

Successfully organised a two-day conference for Senior Leaders, facilitating impactful discussions and fostering connections.

• Awarded Tier 2 General Insurance Compliance Certificate following completion of studies at The Australian and New Zealand Institute of Finance
• Demonstrated compliance with industry protocols and regulations
• Provided dedicated support to business stakeholders, as evidenced by consistent achievement of daily Key Performance Indicators and adherence to Service Level Agreements
• Proficiently handled a substantial volume of inbound and outbound communications via calls and emails with clients, managers, and third parties

Achievements:

• Developed and implemented a ‘First Contact Resolution’ method in the digital customer service space, improving customer satisfaction and service efficiency
• Recognised as a leader in team engagement and culture, driving initiatives that foster a positive work environment
• Proactively sought out and attended a specialised training session by ‘The Wire’ on handling difficult calls and rolled out a summary of the training to my team

Naturally I hold a passion for Creativity & Social Connections:.

I merged my interests, experiences, and education to create Brand New Day Marketing, driven by a passion for creativity and building social connections.

• Marketing Expertise: Promoted services using diverse channels, including social media, online advertising campaigns, and traditional marketing methods.
• Brand Development: Created, developed, and enhanced branding, logos, websites, and business content for both private and non-profit sectors.
• Relationship Building: Fostered professional relationships with B2B entities, and suppliers by establishing community connections.
• Continuous Learning & Adaptability: Motivated by the opportunity to enhance others’ ideas and projects, continuously learning, embracing challenges, and pursuing marketing goals.

• Led all digital marketing strategies, campaigns, website content, and design. Cultivated and strengthened strategic partnerships with vendors, advertising agencies, and key building partners
• Aligned marketing, sales, and IT processes with business objectives through effective coordination.
• Generated office documentation, maintained spreadsheets, and created presentations to aid executives and enhance team productivity

Achievements:

• Researched and established a digital filing system, effectively overcoming the challenges posed by

COVID-19

• Developed and implemented a reporting system that significantly enhanced efficiency and record-keeping

• I have developed and maintained strong relationships with patrons through delivering great customer service, offering consultations on their specific health and well-being needs, and promoting referrals to relevant programs.
• I have proudly represented the company by upholding all service standards both during and outside of work hours.
• I have provided primary customer support to both internal and external customers in a fast-paced setting.
• I have utilised my sales expertise to advocate for membership options and capitalize on upsell opportunities.
• I have addressed customer inquiries about available merchandise, sales, current prices, and upcoming company changes.
• I have collaborated with customers, management, and the sales team to gain a better understanding of customer needs and recommend suitable solutions.

• Led the Cafe’s social media (Facebook) , to promote the café using online engagement.
• Established connections with the community, customers, suppliers, and colleagues.
• Managed financial transactions using MYOB software.
• Adhered to food safety protocols in line with industry standards and health regulations.
• Priority to develop positive and relationships with customers on a first-name basis, enhancing customer loyalty and satisfaction.
• Efficiently handled customer orders while ensuring adherence to pricing, packaging, and weighing protocols in a fast-paced environment.