Paris Shepherd-Lawson
Caringbah,New South Wales
Summary
Dynamic and results-driven professional, excelling in team leadership and inventory management. Proven ability to enhance operational efficiency and resolve conflicts, fostering a productive work environment with minimal experience. Recognised for exceptional customer service, effective time management, and extremely eager to learn more, contributing to increased profitability and client satisfaction.
Overview
6
6
years of professional experience
Work History
Server/Manager
Top Juice
03.2019 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Barista
Son of a Baker
11.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Beauty Therapist Trainee
Nirvana Beauty Laser Clinics
01.2023 - 01.2024
- Collaborated with team members to maintain a clean and organized spa environment, contributing to a relaxing atmosphere for clients.
- Conducted comprehensive skin analysis for accurate treatment selection, leading to better results and increased client satisfaction.
- Fostered professional growth by actively participating in staff meetings, sharing insights on best practices, challenges faced during work, and potential solutions.
- Streamlined appointment scheduling process by efficiently managing time slots according to availability and demand for services.
- Educated clients on proper skincare routines, resulting in improved skin health and increased product sales.
- Achieved proficiency in various beauty therapy techniques through hands-on training sessions, workshops, and continuous education courses.
- Collaborated with salon management to develop marketing initiatives for attracting new clients while retaining existing ones.
- Demonstrated flexibility by adapting quickly to last-minute schedule changes or additional responsibilities as needed within the salon environment.
- Boosted salon revenue with upselling suitable products and services to clients during their visits.
Education
Diploma of Beauty Therapy - Beauty Therapy
TAFE NSW
NSW07.2025
Skills
- Time management
- Attention to detail
- Problem-solving
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team leadership
- Excellent memory
- Inventory management
- Performance improvement
- Product displays
- Multitasking and organization
- Verbal and written communication
- Workflow management
Timeline
Beauty Therapist Trainee
Nirvana Beauty Laser Clinics
01.2023 - 01.2024
Barista
Son of a Baker
11.2022 - Current
Server/Manager
Top Juice
03.2019 - 11.2022
Diploma of Beauty Therapy - Beauty Therapy
TAFE NSW