Paris Martinov
Melbourne,VIC
Summary
Dedicated and detail-oriented customer service professional with over three years of experience in a fast-paced retail environment. Well versed in handling customer inquiries, resolving issues, and providing detailed and thorough support on the shop floor and over the phone. Strong communication skills and a passion for helping others, with a proven ability to maintain a positive and empathetic attitude even in challenging situations. Eager to take on a new role that will enhance current skills whilst learning new procedures and tasks in the retail space.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Glassons
05.2021 - Current
- Greeting customers on the shop floor, ensuring assistance with product inquiries
- Assisting customers with support in person and via phone
- Personalising advice for customer needs and preferences
- Offering information about products, availability, and pricing
- Offering styling advice in the fitting rooms and upselling
- Processing transactions efficiently while maintaining a high level of customer service
- Maintain the cleanliness and organisation of the store including displays, fitting rooms, rails and tables
- Working collaboratively within a team to ensure operations and tasks run smoothly
- Participated in stock takes and operational tasks including consolidation of stock, markdowns and stock processing
- Worker In Charge (WIC) duties include end of day banking/depositing, delegating tasks, inducting the team for the day, managing multiple tasks at once, upholding company policies and procedures and handling customer service issues
Sales Assistant
Priceline
06.2019 - 05.2021
- Anticipate customer needs and provided customer service whilst upholding company values
- Keeping customers up to date on sales, offers and loyalty programs
- Maintained clean and organised shelves/storeroom
- Worked POS systems
- Delegating tasks to other employees whilst supervising
- Bank deposits including filling out banking forms
- Counting the safe to ensure correct float/cash handling
- Responsible for a store key to open/close the store
- Picking/Packing online orders
Education
Williamstown High School
Williamstown, VIC11.2019
Bachelor of Science - Psychology
RMIT University
Melbourne, VIC10.2023
Skills
- Strong Communication and Interpersonal Skills
- Reliability
- Written Communication
- Time Management
- Multitasking Abilities
- Able to Prioritise Tasks
- Point of Sale Operation
- Organisational Skills
- Stock Management
- Critical Thinking
- Adaptable and Quick at Acquiring New Skills
Couply - University Field Placement 2023
- Completed a 12 week online placement at a relationship improvement app, Couply
- Researched, created and produced 8 courses to be uploaded into Couply for users to complete focusing on different areas of a romantic relationship
- Attended weekly online check ins with the placement leader and peers to discuss ideas and progress
- Used specific software and websites to upload the courses created to the Couply developers
Languages
English
Greek
Hobbies
- Reading
- Dance
- Gym & Pilates
References
References available upon request
Timeline
Sales Assistant
Glassons
05.2021 - Current
Sales Assistant
Priceline
06.2019 - 05.2021
Williamstown High School
Bachelor of Science - Psychology
RMIT University
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