Paris Mavricos
Burwood East ,VIC
Summary
I am a recent graduate with a Bachelor of Business (Marketing) from RMIT University. Upon graduation, I secured a position as a Social Media Coordinator at Dental Boutique™, as part of my role my main responsibility includes talent management. With a solid background in the Telecommunications Industry spanning three years, I have honed exceptional sales and customer service skills.
My professional journey also includes both content creation as well as UGC creation complimented by a valuable internship with The Content CliQ in 2022. This included a strong contribution to various marketing projects and campaigns that has held me in good stead for future career opportunities.
I take pride in my strong work ethic, coupled with an in-depth understanding of the sales and marketing industry that would be valuable asset amongst any team.
Overview
4
4
years of professional experience
Work History
Social Media Coordinator
Dental Boutique™
11.2023 - Current
- Talent Management, regular outreach, creator/talent profiling
- Content creation
- Brand outreach and communications
- Increased brand awareness by developing and implementing social media marketing strategies
- High level video editing (familiar with Premier Pro & Capcut)
- Creation of EDM's boosting foot traffic
- Creation of personalised UTM links
- Analyzed performance data to identify trends and optimize future marketing efforts for better results
- Developed creative visual assets for use in social media campaigns, driving higher engagement rates
- Managed multiple social media accounts
- Implemented influencer outreach programs, resulting in increased brand visibility and new partnerships
Enquiries Agent
Dental Boutique™
03.2023 - 11.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information
- Expanded customer base through effective networking, cold calling, and relationship-building strategies
- Streamlined internal processes for improved efficiency and productivity within the agency
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles
- Ability to train staff members
- High level of customer service
RETAIL OPERATIONS SPECIALIST ASSISTANT
Telstra Corporation Ltd
12.2022 - 03.2023
- High level of problem solving
- Capability to work across complex systems to achieve KPI's
- Creative ability to build spreadsheets to be able to track products effectively and allow for productivity and effectiveness
- Ability to complete monthly stocktake
- Weekly stock counts
NPS/CUSTOMER SERVICE AND BUNDLE SPECIALIST
Telstra Corporation Ltd
11.2021 - 03.2023
- Communication with colleagues with passing of feedback from clients
- Expected graduation Nov 2023.
EXPERIENCED SALES CONSULTANT
Telstra Corporation Ltd
03.2020 - 03.2023
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Responded to telephone and in-person requests for information
- In depth understanding of Net Promoter Score (NPS) and providing exceptional customer service.
- Followed up with existing customers to provide additional after sale support and address concerns forming professional relationships with both consumer and small business clients.
INTERNSHIP (TALENT MANAGEMENT & BRAND OUTREACH)
Digital Marketing, The Content Cliq
07.2022 - 10.2022
- Influencer and Creator outreach
- Gained practical experience with relevant software and technology
- Brand campaign briefs
- Created and managed spreadsheets and databases to improve data collection and organization
- Brief & content creation
- Creator profiling
- Admin tasks
COMPLAINTS MANAGER
Telstra Corporation Ltd
05.2020 - 09.2020
- Ability to problem solve and communicate various solutions with customers to satisfy
- Resilience
- Identify billing issues with customer products and services
- Ability to work across various complex systems to identify anomalies
GIFT SHOP RETAIL ASSISTANT
Sasa Gifts
10.2019 - 03.2020
- Quickly learned new skills and applied them to tasks, improving efficiency and productivity
- Experience with sale targets
- Capability of using eftpos machine as well as the cash register
Education
CERTIFICATE III: EVENT MANAGEMENT -
Holmesglen Institute
Glen Waverley, VICASSOCIATE DEGREE IN BUSINESS - Business
RMIT University
Melbourne, VICBACHELOR'S OF BUSINESS (MARKETING) - Marketing
RMIT University
Melbourne, VIC11.2023
VCE -
Siena College
Camberwell, VIC10.2019
Skills
- Collaboration
- Creative
- Content creation
- Talent management
- High level of communication skills
- Flexible & Adaptable
- Customer service
- Highly positive and energetic
- Flexible and reliable
- Trustworthy
- Excellent oral and written skills
- Event planning experience
- Meticulous eye for detail and aesthetics
- Work well individually or within a team environment
- Leadership Skills
- High level sales experience and sales techniques
- Conflict resolution
- Capability of using complex technologies and systems
- Exceptional customer service
- Content Scheduling
- Social Media Marketing
awards
- Participation in Telstra Hub Marketing Campaign (August 2021) at Telstra Corporation Limited, Chadstone
- Participant in Dance events at Crazy Feet Dance, Burwood, Melbourne
- 2016 And 2017 Cassia House Captain at Siena College, Camberwell, Melbourne
- Chosen as a representative for Telstra Frontliner interview (August 2021) at Telstra Corporation Limited, Melbourne
- (Voxpop) Representative as a top seller for training and development (August 2021) at Telstra Corporation Limited
- Recognised by managers for boosting the NPS score from a 46 to a 92 within a timeframe of 1 month
Timeline
Social Media Coordinator
Dental Boutique™
11.2023 - Current
Enquiries Agent
Dental Boutique™
03.2023 - 11.2023
RETAIL OPERATIONS SPECIALIST ASSISTANT
Telstra Corporation Ltd
12.2022 - 03.2023
INTERNSHIP (TALENT MANAGEMENT & BRAND OUTREACH)
Digital Marketing, The Content Cliq
07.2022 - 10.2022
NPS/CUSTOMER SERVICE AND BUNDLE SPECIALIST
Telstra Corporation Ltd
11.2021 - 03.2023
COMPLAINTS MANAGER
Telstra Corporation Ltd
05.2020 - 09.2020
EXPERIENCED SALES CONSULTANT
Telstra Corporation Ltd
03.2020 - 03.2023
GIFT SHOP RETAIL ASSISTANT
Sasa Gifts
10.2019 - 03.2020
CERTIFICATE III: EVENT MANAGEMENT -
Holmesglen Institute
ASSOCIATE DEGREE IN BUSINESS - Business
RMIT University
BACHELOR'S OF BUSINESS (MARKETING) - Marketing
RMIT University
VCE -
Siena College
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