Paris Minos
Woodville,SA
Summary
I am a driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offering advanced experience in developing marketing strategies, identifying business opportunities and generating sales.
As a dynamic professional with a proven track record in business development and customer service management, notably at Westpac Banking Corporation.
Skilled in financial administration and fostering vendor relations, I've driven significant client satisfaction improvements and operational efficiencies.
My strategic approach to project management and knack for cultivating strong client relationships have been instrumental in achieving and exceeding business goals.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude
with a willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Sole Proprietor
MADAM SOUSOU EVENT STYLIST
06.2016 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Studied market to determine optimal pricing of goods and capitalise on emerging opportunities.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Entered income and expense details into business databases to track purchases and address variances.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Conducted thorough market research to identify new opportunities for growth and expansion.
- Negotiated contracts with vendors and suppliers, ensuring favourable terms for business.
- Implemented organisational systems that streamlined workflow processes within sole proprietorship.
- Collaborated with other professionals on projects to provide comprehensive solutions for clients.
- Developed innovative solutions to complex problems encountered during project implementation phases, resulting in successful completion of tasks on time and within budget constraints.
- Secured long-term partnerships with key industry players.
- Utilised project management tools and techniques to effectively plan, execute, monitor, control, and close out projects successfully while meeting or exceeding client expectations.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Managed purchasing, sales, marketing and customer accounts.
- Promoted business via social media to generate leads and maximize brand identity.
Book Keeping
Zee Constructions Pty Ltd
06.2010 - 06.2015
- Oversaw cash handling, daily financial reporting, and reconciling discrepancies for accurate bookkeeping.
- Performed bookkeeping duties by preparing checks for payables, reconciling bank accounts and updating accounts receivables.
- Maintained financial documents and office bookkeeping using myob software.
- Performed basic daily bookkeeping tasks.
- Streamlined financial processes by implementing efficient bookkeeping systems for timely data entry and report generation.
- Maintained accurate financial records with diligent bookkeeping and timely invoice processing.
Loan Officer
WESTPAC MORTGAGE CENTRE (EDS)
01.1995 - 06.2009
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Collaborated with other departments to promptly process loan applications.
- Utilised advanced financial software tools to accurately assess borrower eligibility for various mortgage products.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analysed potential risks and evaluated loan products to identify suitable options for customers.
Senior Banking Customer Service Representative
Westpac Banking Corporation, WBC
02.1988 - 01.1995
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Provided financial solutions tailored to individual client needs, promoting long-term financial stability for customers.
- Improved branch efficiency through continuous evaluation of current procedures and implementation of new strategies to streamline operations.
- Implemented feedback from management to continuously improve performance and exceed expectations in customer service delivery.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Identified potential growth opportunities for both clients and the bank by carefully assessing customer profiles and financial goals.
- Managed multiple priorities during peak periods, maintaining a high level of productivity without sacrificing quality of service.
- Worked closely with various internal departments such as lending or investments, ensuring seamless communication between teams for optimal client outcomes.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Diploma Banking And Finance - Banking And Financial Support Services
Tafe College
Adelaide, SA02.1990
Year 12 Matriculation -
Unley High School
Netherby, SA1987
Skills
- Business Development
- Purchasing and planning
- Cost analysis and savings
- Small business operations
- Vendor Relations
- Operations Management
- Project Management
- Financial Administration
- Business marketing
- Customer Relations
- Customer Service Management
Languages
Greek
Native or Bilingual
Timeline
Sole Proprietor
MADAM SOUSOU EVENT STYLIST
06.2016 - Current
Book Keeping
Zee Constructions Pty Ltd
06.2010 - 06.2015
Loan Officer
WESTPAC MORTGAGE CENTRE (EDS)
01.1995 - 06.2009
Senior Banking Customer Service Representative
Westpac Banking Corporation, WBC
02.1988 - 01.1995
Diploma Banking And Finance - Banking And Financial Support Services
Tafe College
Year 12 Matriculation -
Unley High School
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