Paris Phodi
3931,Vic
Summary
Motivated retail and hospitality sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Retail Worker
Tresure Hunter Mornington
08.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Used POS system to process sales, returns, online orders, and gift card activations.
Hospitality Worker
GRILLD
08.2022 - 07.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Cleaning Crew Member
NEAT AND TIDY
01.2020 - 03.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
Hospitality Worker
MCDONALDS
01.2017 - 04.2019
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
Education
No Degree - Nursing
SKILLS PLUS FRANKSTON
FRANKSTON01.2025
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Store maintenance
- Professional Appearance
- Stock replenishment
- Display Maintenance
- Merchandise Display
- adapts well to change
- works excellent in high pressure environments
- can work great alone or in a team
Timeline
Retail Worker
Tresure Hunter Mornington
08.2023 - Current
Hospitality Worker
GRILLD
08.2022 - 07.2023
Cleaning Crew Member
NEAT AND TIDY
01.2020 - 03.2022
Hospitality Worker
MCDONALDS
01.2017 - 04.2019
No Degree - Nursing
SKILLS PLUS FRANKSTON
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