Paris Torti
Tallai
Summary
Professional retail worker with solid background in sales and customer service. Known for strong focus on team collaboration and consistently achieving results. Adaptable and reliable with knack for addressing changing needs. Skilled in inventory management, product knowledge, and effective communication.
Experienced with engaging customers and meeting sales goals. Utilizes effective communication and product knowledge to drive sales and ensure customer satisfaction. Track record of building positive customer relationships, ensuring repeat business and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Worker
Platypus Shoes
10.2021 - 03.2023
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Collaborated with store management to plan and execute in-store events, boosting foot traffic and generating excitement for new product launches or seasonal promotions.
Bistro Attendant
Burleigh Heads Hotel
04.2021 - 04.2022
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Ensured accuracy in orders taken by attentively listening to guests'' requests.
- Streamlined communication between front-of-house staff and kitchen teams through effective use of point-of-sale systems.
- Consistently received positive feedback from guests regarding exceptional service quality.
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
Barista
Zaraffas
03.2020 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
All Rounder /Coffee Barista
Mudgee Bah Espresso
12.2019 - 12.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
Education
No Degree - Year 10 Completion
All Saints Anglican School
Gold Coast11-2019
Skills
- Patience and empathy
- Store maintenance
- Goal-oriented mindset
- Sales techniques mastery
- Upselling strategies
- Brand representation
- Product knowledge expertise
- Cash handling proficiency
- Point of sale systems
- Customer service
- Teamwork
- Time management
- Relationship building
- Customer assistance
Certification
- Eyelash Extension Certification – Various Accredited Beauty Schools.
Timeline
Retail Sales Worker
Platypus Shoes
10.2021 - 03.2023
Bistro Attendant
Burleigh Heads Hotel
04.2021 - 04.2022
Barista
Zaraffas
03.2020 - 12.2021
All Rounder /Coffee Barista
Mudgee Bah Espresso
12.2019 - 12.2020
No Degree - Year 10 Completion
All Saints Anglican School
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