PARISH TAYLOR
Waikiki,WA
Summary
I am a dedicated professional who has worked in a variety of environments enabling a wide set of skills to be developed to support any number of professional settings. Timely focus on meeting internal and external customer expectations in addition to proactive communication and diligence ensures I am a valuable member of the organisation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hilton Electrical
07.2024 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Coordinator
Auto Motive Power
10.2021 - 07.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer Consultant
TSA Telco Group
02.2020 - 09.2021
- My role with TSA focused on managing the customer enquiries as a first point of contact
- Key to the role was maintaining a high degree of attention to detail and practicing good communication skills
- Some of my duties included resolving enquiries about customer policies, hospitality and ancillary eligibility, queries regarding item numbers for claiming benefits with HICAPS and assisting with choosing the right life insurance for customers
- These duties were delivered at a high customer satisfaction rate
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes
- Handled customer complaints about company operations, services and policies with knowledgeable and professional responses
- Provided customer with step-by-step instructions on how to complete product setup
Waitress
Steaks on Syren
06.2019 - 02.2020
- My role with Steaks on Syren focused on delivering an exceptional customer experience to patrons dining at the restaurant
- Key to the role was building customer relationships on day to day tasks with being approachable and maintaining a productive attitude with assisting customers
- Some of my duties included helping customers place orders and suggesting appropriate options for food allergy concerns ensuring no cross contamination was permitted, establishing a welcome atmosphere for customers and serving alcohol to customers with the Responsible Service of Alcohol standards and regulations
- Adhered to safe work practices, food safety regulations and corporate guidelines
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Skills
- Time Management
- Leadership
- Conflict Resolution
- Critical Thinking
- Professionalism
- Building Rapport
Certification
- Responsible Service Of Alcohol
- WAC Class Licence
- WA White Card
Timeline
Customer Service Representative
Hilton Electrical
07.2024 - Current
Coordinator
Auto Motive Power
10.2021 - 07.2024
Customer Consultant
TSA Telco Group
02.2020 - 09.2021
Waitress
Steaks on Syren
06.2019 - 02.2020
- Responsible Service Of Alcohol
- WAC Class Licence
- WA White Card
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