Paritosh Chaudhary
Clayton South,VIC
Summary
An accomplished Change manager with extensive experience in enterprise project lifecycle methodology, operations strategy, and network infrastructure management. A performance-driven achiever adept at guiding teams through complex projects, mergers and acquisitions while driving operational excellence.
Demonstrated expertise in change management, incident management, capacity planning, vendor coordination and implementing strategies to improve customer service experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Change Manager
FinXl - Client Nbn
12.2016 - 05.2024
- Single Point of Contact for National Test Facility Change Advisory Board (CAB) Requests, demonstrating adeptness in managing complex changes.
- Chaired all CAB and ECAB meetings, effectively assessing, prioritizing, and authorizing changes with higher impacts and risks, showcasing strong facilitation skills.
- Conducted Change Management Service Reviews forum, ensuring alignment with organizational objectives and fostering continuous improvement.
- Monitored effectiveness of change management processes and proposed enhancements to drive efficiency and effectiveness.
- Governed life cycle of changes to ensure only authorized changes were implemented, showcasing proficiency in change management frameworks.
- Conducted comprehensive stakeholder analyses and collaborated with leadership to align change initiatives with strategic business objectives.
- Provided impactful training and coaching to employees, ensuring smooth transitions during organizational changes, in line with demonstrated expertise in delivering learning programs.
- Identified potential risks for resistance and developed intervention plans to mitigate them, emphasizing proactive approach to change management.
- Analysed change records to identify trends and inform future change management strategies, highlighting commitment to continuous learning and improvement.
Technical Support Manager
Consultel
09.2016 - 11.2016
- Review design and prepare documentation like Scope of Work (SOW), Project Implementation Plan, High Level Design (HLD), Low Level Design (LLD) and Network Ready for Use (NRFU) during projects.
- Responsible for technical escalation and incident management escalations
- Review changes/solutions to meet customer network infrastructure needs within area of technical responsibility
- Manage network capacity to ensure that network performance meets Service Level Agreements offered to customer
- Provide training to Stakeholders on changes and challenges across Infra for better performance
- Tracked KPIs and created continuous improvement plans.
- Improved customer relationships through proactive communication and follow-ups on resolved issues.
Operations Manager
SingTel
12.2014 - 08.2016
- Responsible for all NOC activities, including process planning, escalation, event management, and change management (Maintenance planning and coordination)
- Create and execute operational procedures and audits in compliance with company regulations
- Improve customer service experience, create engaged customers and facilitate organic growth
- Increased customer service standards by implementing preventive 'check-outs' by engineers and CSR's, successfully reducing volume of customer outages
- Transformed poorly performing department into productive, cohesive unit by implementing morale-building, cross-training and shift rotation programs
- Member of Change Management group that established and implemented structured change review process for all technology and application changes affecting production systems
- For added efficiency, process standardization was dovetailed with initiative to develop SOPs
Network Specialist
SingTel
08.2014 - 11.2014
- Technical Assistance Centre Network Operations, handled company's MPLS VPN network throughout Globe
- Part of team, providing competent level of technical and project support expertise to ensure achievement of organizational goals and objectives
- Manage global and local MPLS IP VPN services and managed team of NOC engineers
- Responsible for technical escalation and incident management escalations
- Provide training to Stakeholders on changes and challenges across Infra for better performance
System Engineer - L2 Support
Dimension Data Singapore
12.2011 - 08.2014
- Network Operation, managing and handling company's wide area and wireless network operations spread throughout Globe
- Responsible for Handling and managing Major Incidents and acting as single point of contact during operations, Implementation and review meeting
- Responsible for maintaining day to day operation ensuring that Network infrastructure is available 24 X 7 Installing and configuring new Cisco network components, implementation of network management (monitoring and alerting) solutions, and support of network services
- Implement changes/solutions to meet customer network infrastructure needs within area of technical responsibility
- Prepare and present detailed root cause analysis findings to RCA Review Board
Technical Specialist (WAN)
HEWLETT PACKARD Malaysia
04.2010 - 12.2011
- Responsible for NOKIA Global Network & Nokia Siemens Network which includes Network of Nokia Main Backbone, all Datacenter, all Hub Location, all Factory Location, all Nokia offices & MPLS-VPN Network of Partner of Nokia (like DHL, Accenture, Robinson, Aricent, WIPRO, TCS, IBM etc.) in entire Globe
- Providing Tier 2 support for deployment, operation and troubleshooting of Global IP Backbone, Global Corporate Network of Nokia and Nokia Siemens Network
- Deploy and upgrade new and existing corporate and partner extranet MPLS VPN & WANs infrastructure
- OSPF, BGP and MPLS design, implementation, and troubleshooting
- Troubleshooting of Partner VPN Network
Customer Technical Support Specialist (Area IN Charge)
DATACRAFT INDIA LTD
01.2007 - 04.2010
- Worked as Engineer- Network Operation, managing and handling company's network operations spread throughout country
- Troubleshooting and debugging of Networks (LAN & WAN) and Leased Lines, ISDN, (Backup and primary circuits)
- Planned, Commissioned lease lines (Both conventional and MLLN), ISDN circuits & MPLS circuits of more than 150 WAN sites
- Maintaining UPTIME of Leased Lines and ISDN & PSTN circuits
Education
Bachelor of Computer Applications -
C.C.S University
Meerut, U.PSkills
- Change Management
- Problem Management
- Incident Management
- Project Management
- ITIL Framework
- Service Now
- BMC Remedy
- Process Improvements
- Agile Methodology
- Waterfall Methodology
- Risk Management
- Vendor Management
Certification
- Project Management Professional (PMP), 3229837
- ITIL-EXIN V3
- Juniper Networks Certified Associate (JNCIA)
- CCIE R&S Written
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
Timeline
Change Manager
FinXl - Client Nbn
12.2016 - 05.2024
Technical Support Manager
Consultel
09.2016 - 11.2016
Operations Manager
SingTel
12.2014 - 08.2016
Network Specialist
SingTel
08.2014 - 11.2014
System Engineer - L2 Support
Dimension Data Singapore
12.2011 - 08.2014
Technical Specialist (WAN)
HEWLETT PACKARD Malaysia
04.2010 - 12.2011
Customer Technical Support Specialist (Area IN Charge)
DATACRAFT INDIA LTD
01.2007 - 04.2010
Bachelor of Computer Applications -
C.C.S University
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