Parjit Kaur
Cowes,VIC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Manger
Cafe Lugano
09.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Front of House Wait Staff Member
Pino’s Trattoria
10.2015 - Current
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
House Keeping
The Waves
04.2014 - 04.2015
- Coordinated with housekeeping staff to ensure rooms were ready upon arrival, creating a seamless check-in experience for guests.
- Completed housekeeping duties to maintain a consistently clean and welcoming home environment.
- Maintained a clean and comfortable home environment for clients, performing light housekeeping duties, meal preparation, and laundry services.
- Continuously monitored room availability status to facilitate smooth coordination between housekeeping teams during peak times.
Customer Service
Myer City
04.2013 - 04.2014
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Education
Commercial Cookery - Hospitality
The Holmes Institute
Melbourne, VIC06.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Staff Development
- Schedule Preparation
- Budget Control
- Business Planning
- Lead Generation
- Customer Service
- Problem Resolution
- Hiring and Training
Accomplishments
- Supervised team of Number staff members.
Languages
English, Punjabi, Hindi
Reference
# Romina Scarlato( owner of Pinos’s Trattoria)
0418 356 080
# Samanpreet sidhu( owner of cafe lugano)
0430 022 847
Timeline
Manger
Cafe Lugano
09.2018 - Current
Front of House Wait Staff Member
Pino’s Trattoria
10.2015 - Current
House Keeping
The Waves
04.2014 - 04.2015
Customer Service
Myer City
04.2013 - 04.2014
Commercial Cookery - Hospitality
The Holmes Institute
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