Lisa Parker
Basin Pocket,QLD
Summary
Dynamic Manager with more than ten years of experience in elevating team performance and fulfilling business targets. Proven ability to refine procedures and enhance productivity through effective leadership and planning. Skilled in merging customer service excellence with business objectives for consistent success. Solid administrative expertise, concentrating on operational improvements and executive assistance.
Overview
19
19
years of professional experience
Work History
Admin/Merchandiser Clerk
Costco
Ipswich
09.2023 - Current
- Managed office correspondence and maintained organized filing systems.
- Handled member inquiries by routing calls to the correct departments, facilitating seamless service.
- Responded to inquiries from clients and provided information as needed.
- Supported data entry tasks using various office software applications.
- Answered phone calls, responded to emails and routed incoming mail.
- Maintained filing systems for records, correspondence, reports and documents.
- Assisted Human Resources department with onboarding paperwork for new hires.
- Inputted employee time sheets into payroll software program for processing paychecks each month.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Maintained accurate employee records and updated information as needed.
- Responded to employee inquiries regarding payroll-related questions promptly.
- Assisted in preparing reports related to payroll.
- Ensured compliance with federal, state, and local payroll regulations consistently.
- Managed and organized employee records, focusing on the accuracy of personal information and training documentation.
- Organized merchandise displays to enhance product visibility and appeal.
- Assisted customers in locating products and answering face to face inquiries effectively.
- Collaborated with team members to maintain a clean and orderly store environment.
- Implemented promotional signage according to company guidelines and standards.
- Trained new staff on merchandising techniques and store procedures efficiently.
- Maintained knowledge of product features to provide informed recommendations to customers.
- Managed stock levels by replenishing low-selling items in order to maximize profits.
Site Manager
Ampol
Churchill, QLD
06.2022 - 09.2025
- As an official trainer/coach for Ampol I trained managers for surrounding stores.
- Set sales and profit goals to increase store performance.
- Assigned tasks to Team Members to fit skill levels and maximize team performance.
- Examined merchandise to correctly price and display products.
- Conducted inventory counts by assessing theoretical inventory against actual inventory and tracking variances.
- Reviewed monthly financial results to identify opportunities to improve profitability.
- Delegated work to staff, setting priorities and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created cost effective weekly rosters based on store requirements.
- Managed daily operations workflows.
- Created engaging merchandising to motivate impulse purchases.
- Performed ordering for both drystock and wetstock inventory.
- Increased store sales by upselling complementary items.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Verified customer age requirement for tobacco purchases.
- Attended to fuel spills and accidents promptly and according to established procedures.
- Trained new team members in cash register operation, stock procedures and customer services.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Worked with suppliers to establish strong relationships and maintain proper inventory supplies.
Manager
Karalee News
Karalee, QLD
05.2016 - 06.2022
- As an official trainer for Golden Casket I trained employees for both Karalee News and surrounding stores.
- Set sales and profit goals to increase store performance.
- Oversaw storewide merchandising within Golden Caskets strict operational guidelines.
- Assigned tasks to Team Members to fit skill levels and maximize team performance.
- Examined merchandise to correctly price and display products.
- Conducted inventory counts by assessing theoretical inventory against actual inventory and tracking variances.
- Reviewed monthly financial results to identify opportunities to improve profitability.
- Delegated work to staff, setting priorities and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created cost effective weekly rosters based on store requirements.
Fuel Station Attendant
Freedom Fuels
Hattonvale, QLD
10.2008 - 05.2016
Customer Service Assistant
Millers Clothing
Brassall, QLD
12.2006 - 10.2008
Education
Bachelor of Applied Media, Majoring in Marketing -
USQ
Springfield02.2010
High School Diploma -
West Moreton Anglican College
Ipswich11.2006
Skills
- Microsoft Office
- Basic Knowledge of Kronos
- Team Leadership
- Customer Service
- Advanced Starbos
- Power BI
- AS400
Referee
- Karen Johnson (Dual Manager Karalee News) - 0403 310 454
- Janet Calver (Owner of Karalee News) - 0407 677 716
Timeline
Admin/Merchandiser Clerk
Costco
09.2023 - Current
Site Manager
Ampol
06.2022 - 09.2025
Manager
Karalee News
05.2016 - 06.2022
Fuel Station Attendant
Freedom Fuels
10.2008 - 05.2016
Customer Service Assistant
Millers Clothing
12.2006 - 10.2008
Bachelor of Applied Media, Majoring in Marketing -
USQ
High School Diploma -
West Moreton Anglican College
Similar Profiles
TAMANA ASHOFTATAMANA ASHOFTA
Cashier at CostcoCashier at Costco
Alexander Urena BottierAlexander Urena Bottier
Front End Cashier at CostcoFront End Cashier at Costco
Juan NunezJuan Nunez
Sales Associate at CostcoSales Associate at Costco
Alma FuentesAlma Fuentes
Optometrist at CostcoOptometrist at Costco
Tiena PalinTiena Palin
Locomotive Driver Class II at Queensland RailLocomotive Driver Class II at Queensland Rail