Parmeet Kour
Donnybrook,VIC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
Work History
Customer Engagement Specialist
Unleashed Software- The Access Group
01.2022 - Current
- Handled high volume of engagements and fast pace of the cloud computing market.
- Developed long-term partnerships to support strategic customers in key market segments.
- Complied with corporate policies and promoted and followed company initiatives.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Prepared and gave business reviews to senior management team regarding progress and roadblocks to growing business.
Customer Service Representative
Chemist Warehouse
02.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Computer Science And Programming
Jawaharlal Nehru Technological University
Hyderabad, India07.2019
Skills
- Time Management
- Process Improvement
- Technical Support
- Training and Development
- Cross-selling
- CRM Software
TECHNICAL SKILLS
- Sound Knowledge of Java, XML, and SQL
- Knowledge of MS Active Directory
- Sound knowledge of JIRA and confluence
- Certified Microsoft-365 Fundamentals (MS 900)
- Experience with GSuite Application
Timeline
Customer Engagement Specialist
Unleashed Software- The Access Group
01.2022 - Current
Customer Service Representative
Chemist Warehouse
02.2020 - 01.2022
Bachelor of Science - Computer Science And Programming
Jawaharlal Nehru Technological University
Similar Profiles
Adersh SharmaAdersh Sharma
IT Service Desk Analyst at The Access GroupIT Service Desk Analyst at The Access Group
Michael PogeMichael Poge
Home Health Aide at Care Access GroupHome Health Aide at Care Access Group
Tony EganTony Egan
Enterprise Sales Executive at The Access GroupEnterprise Sales Executive at The Access Group
Katarina VekicKatarina Vekic
Driving Instructor at IV In Transport and LogisticsDriving Instructor at IV In Transport and Logistics
Sudeep RautSudeep Raut
Disability Support Worker at CARE I WISHDisability Support Worker at CARE I WISH