Summary
Overview
Work History
Education
Skills
Certification
References
Awards
Languages
Timeline
Generic
Parmida Hafizi Moori

Parmida Hafizi Moori

Sydney,Australia

Summary

I am an extremely driven, customer-focused person who has a love for crafting special moments in café environments. With a warm disposition and strong communication abilities, I am great at interacting with clients, learning about their needs, and making sure they receive outstanding service. With my great multitasking abilities and ability to operate efficiently in a fast-paced atmosphere, I can easily handle a variety of jobs, like taking orders, making food and beverages, and keeping the area clean. I'm excited to add to a collaborative atmosphere and provide a cheerful, upbeat approach to each shift. Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximising restaurant sales.

Overview

2
2
years of professional experience
1
1
Certification

Work History

FOH Team Member

The Butler's Pantry
Sydney Redbank, NSW
05.2025 - Current
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.
  • Ensured compliance with health and safety regulations at all times.
  • Greeted customers and answered questions related to products and services.
  • Utilized point-of-sale system to process transactions accurately and efficiently.
  • Prepared hot beverages such as coffee or tea for customers upon request.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Facility Worker

Pastel Pines Intertantional
Sydney Windsor, NSW
02.2025 - 04.2025
  • Packaged items in accordance with customer orders and product requirements.
  • Assembled boxes, containers and other packaging materials according to specifications.
  • Created scented candles with natural ingredients such as beeswax, soy wax, and essential oils.
  • Cleaned work areas daily to ensure a sanitary environment was maintained.
  • Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.

CREW MEMBER / ALL ROUNDER

George st Loft
Sydney Windsor, NSW
11.2024 - 04.2025
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
  • Coordinated with other crew members to complete assigned tasks quickly and effectively.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Focused on learning new skills and staying updated with industry changes.
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
  • Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.

CREW MEMBER/ BARISTA

The Ugly Mug Cafe
Sydney Richmond, NSW
11.2023 - 12.2023
  • Order Processing: Skillfully handled a large number of orders during peak hours, ensuring quick and accurate preparation.
  • Customer Relations: Successfully built and maintained strong relationships with a diverse range of customers, ensuring their satisfaction, and addressing any concerns promptly.
  • Team Collaboration: Worked closely with both front-of-house and kitchen teams to ensure smooth, efficient service during busy shifts.
  • Beverage Preparation: Highly trained in making coffee and other drinks, leveraging skills gained from a hospitality course in high school to ensure quality and consistency.
  • Detail-oriented: Ensured that all orders were prepared with accuracy, paying close attention to customer specifications, and special requests.
  • Cash and Payment Handling: Gained experience in processing various payment methods, handling cash transactions, and balancing tills accurately at the end of shifts.
  • Expert Coffee Preparation: Proficient in brewing a wide variety of coffee drinks, including espresso, cappuccinos, lattes, and more, with consistency and quality.
  • Latte Art: Skilled in creating intricate and visually appealing latte art, enhancing the customer experience.
  • Espresso Machine Operation: Experienced in operating and maintaining professional-grade espresso machines, ensuring optimal performance and beverage quality.
  • Coffee Bean Knowledge: An in-depth understanding of different coffee bean varieties, blends, and roasting techniques to recommend and create the perfect cup for each customer.

CREW MEMBER / BARISTA

Simmons Cafe
Sydney Windsor, NSW
10.2023 - 11.2023
  • Order Coordination: Efficiently managed a large volume of orders during busy periods, ensuring quick and accurate delivery.
  • Customer Engagement: Built strong rapport with a wide range of customers, addressing their needs and ensuring a pleasant dining experience.
  • Teamwork: Collaborated effectively with kitchen staff and colleagues to maintain seamless service during peak times.
  • Effective Time Management: Demonstrated the ability to juggle multiple tasks in a fast-paced environment while staying organised and efficient.
  • Quick Problem Resolution: Addressed customer issues and operational challenges promptly, maintaining professionalism and composure.
  • Financial Handling: Experienced in processing payments, managing cash transactions, and ensuring accuracy till reconciliation.
  • Detail-Oriented Service: Maintained a keen eye for detail, ensuring that all orders were accurate and special requests were met to customer satisfaction.

CREW MEMBER

Lezzet Kebab shop
Sydney - Box Hill, NSW
05.2023 - 07.2023
  • Efficiently managed diverse responsibilities, including taking customer orders, promptly preparing them, and seamlessly juggling multiple tasks.
  • Proficiently operated the cash register, demonstrating rapid mathematical aptitude.
  • Efficient Order Management: Successfully managed high volumes of orders during peak hours, ensuring timely and accurate service.
  • Customer Interaction: Developed strong customer service skills by engaging with a diverse clientele, addressing concerns, and ensuring satisfaction.
  • Team Collaboration: Worked closely with kitchen staff and fellow servers to coordinate smooth operations and maintain a positive dining experience for guests.
  • Time Management: Honed the ability to prioritize tasks and stay organized in a fast-paced, high-pressure environment.
  • Problem-Solving: Quickly resolved any issues that arose, from customer complaints to logistical challenges, while maintaining a calm and professional demeanour.
  • Cash Handling: Gained experience in processing payments, handling cash, and balancing tills at the end of shifts.

Education

HSC -

Windsor High School
McGraths Hill, NSW

CERTIFICATE II IN HOSPITALITY (FOOD AND BEVERAGE) -

NSW EDUCATION STANDARDS AUTHORITY
NSW

Skills

  • Customer focused
  • Interacting with clients
  • Strong communication abilities
  • Multitasking
  • Operating efficiently in a fast-paced atmosphere
  • Making food and beverages
  • Collaborative atmosphere
  • Cheerful approach
  • Teamwork and collaboration
  • Problem solving
  • Multitasking and organization
  • Flexible schedule

Certification

Certificate II in Hospitality industries (food and beverage)

Responsible Service of Alcohol

References

  • Nerissa Luck, Headteacher TAS, 0245877122, nerissa.rodriguez1@det.nsw.edu.au
  • Kylie Thompson, Deputy Principal, 045877122, Kylie.r.thompson@det.nsw.edu.au

Awards

  • Reuben F. Scarf Award
  • Natalie Burton Memorial Award

Languages

  • Persian, Native
  • English, Native

Timeline

FOH Team Member

The Butler's Pantry
05.2025 - Current

Facility Worker

Pastel Pines Intertantional
02.2025 - 04.2025

CREW MEMBER / ALL ROUNDER

George st Loft
11.2024 - 04.2025

CREW MEMBER/ BARISTA

The Ugly Mug Cafe
11.2023 - 12.2023

CREW MEMBER / BARISTA

Simmons Cafe
10.2023 - 11.2023

CREW MEMBER

Lezzet Kebab shop
05.2023 - 07.2023

HSC -

Windsor High School

CERTIFICATE II IN HOSPITALITY (FOOD AND BEVERAGE) -

NSW EDUCATION STANDARDS AUTHORITY

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Parmida Hafizi Moori