Summary
Overview
Work History
Education
Skills
Timeline
Generic

Parmila Rashidi

Sydney,NSW

Summary

I'm extremely well organized & highly motivated with over 10 years' experience in client services & management. I have solid experience in office administration, high levels of decision making in accordance to legislation, excellent problem solving skills with great research knowledge and skills. I enjoy busy work environments and have the capacity to interact with people at all levels, show initiative and creativity in achieving successful results. I have a can do attitude and can undertake different roles at different levels. Specific competencies include: Strong proficiency in all Microsoft Office programs, Excellent interpersonal and communication skills, Self-motivator and challenger, Accelerated learner.

Overview

9
9
years of professional experience

Work History

Financial Assistant

Macquarie Bank
Sydney
12.2022 - Current
  • Handling sensitive calls that require Financial Assistance on their car loan
  • Conduct assessment to determine eligibility if Financial assistance will be granted.
  • Handling difficult vulnerable clients that have gone through domestic violence and provide additional support.
  • Admin tasks such as email correspondences.
  • Conduct manual calculations and varying on the loan
  • Conducting manual assessment of the clients financial position and calculating deficit or surplus.
  • Granting payment arrangements to avoid repossession of the vehicle.
  • Changing structure of contract & placing payment pauses.

Collections Associate

Macquarie Bank
Sydney
03.2021 - 12.2022
  • Communicating with Consumer and Commercial clients regarding arrears on account.
  • Negotiating payment arrangement via outbound calls.
  • Conducting calculation to determine if the arrangement is substantial and fits within our assigned delegation.
  • Understanding clients situation and escalating to financial assistance
  • Complying and adhering to debt collecting guidelines and security.
  • Multi-tasking between different systems whilst talking to client on phone. Also, work under pressure and have to ensure we are meeting our KPI's.
  • Providing first customer resolution to avoid things from escalating
  • Able to respond to emails in a timely and professional manner. Able to handle complex inquiries and escalate to relevant area.

Personal Assistant

Millenium Poly Pty Ltd
09.2015 - 12.2021
  • Monitoring and responding to manager's emails if required
  • Preparing communications on behalf of manager
  • Partnering with hiring managers to determine staffing needs
  • Organizing interview documents and liaising with candidates
  • Preparing documents for new staff members
  • Building relationships with internal/external clients
  • Making arrangements for the advertisement of vacancies
  • Managing a team of 15 staff members
  • Organizing travel and itineraries for management
  • Delegating work on behalf of Managers absence to staff
  • Writing minutes during meetings and filing
  • Diary management
  • Acting as a first point of contact for internal/External clients
  • Processing company bills
  • Generating receipts for clients
  • Planning and organizing events within the company
  • Managing and reviewing filing and office systems
  • Maintain customer focused working environment for team

Customer Relations Officer

ALTO Audi/Mitsubishi
03.2015 - 09.2015
  • Meeting clients and guiding them to the right department
  • Making outbound calls to clients to book in repair days for their vehicles
  • Marketing products to customers face to face/ over the phone
  • Booking vehicles for accessories to be applied too and making sure paper works are up to date
  • Preparing customer vehicles for deliveries
  • Updating spreadsheets and filing important documents
  • Generating warranty papers for vehicles with added accessories
  • Dealing with any warranty issues
  • Updating contracts and renewing new contracts for clients
  • Organizing log books for sold cars

Education

Certificate 3 & IV Customer Engagement -

Learning Sphere
10.2018

Higher School Certificate -

Kellyville High School
12.2010

Certificate IV Human Resources -

OTEN, Online

Skills

  • Relationship Building
  • Documentation Skills
  • Office Administration
  • Customer Service
  • Process Improvement
  • Document Management

Timeline

Financial Assistant

Macquarie Bank
12.2022 - Current

Collections Associate

Macquarie Bank
03.2021 - 12.2022

Personal Assistant

Millenium Poly Pty Ltd
09.2015 - 12.2021

Customer Relations Officer

ALTO Audi/Mitsubishi
03.2015 - 09.2015

Certificate 3 & IV Customer Engagement -

Learning Sphere

Higher School Certificate -

Kellyville High School

Certificate IV Human Resources -

OTEN, Online
Parmila Rashidi