Parminder Kaur
Donnybrook,Vic
Summary
Skilled Senior collection agent with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
5
5
years of professional experience
Work History
Collection Agent
Probe
08.2023 - Current
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Worked in call centre environment handling manual and automatically dialed outbound calls.
- Identified and contacted customers with overdue accounts to address payment status.
- Responded to customer inquiries and provided detailed account information.
- Maintained consistently high success rate of collecting on overdue accounts.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Customer Service Manager
Woolworths Supermarket
04.2021 - 06.2023
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Manager
Domino's Pizza
11.2020 - 06.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Customer Service Representative
Coles Supermarket
11.2018 - 11.2020
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Masters of Professional Accounting - Accounting
Holmes Secondary College
Melbourne, VIC06.2019
Skills
- Documentation and Recordkeeping
- Payment Processing
- Financial knowledge
- Managing Delinquent Accounts
- Call centre experience
- Microsoft Office
- Proficiency in AWS
- Proficiency in ServiceNow
- Account Investigation
- Calm Under Pressure
- Computer Skills
- Updating Customer Accounts
- Clear Communication
- Word Processing
Timeline
Collection Agent
Probe
08.2023 - Current
Customer Service Manager
Woolworths Supermarket
04.2021 - 06.2023
Assistant Manager
Domino's Pizza
11.2020 - 06.2023
Customer Service Representative
Coles Supermarket
11.2018 - 11.2020
Masters of Professional Accounting - Accounting
Holmes Secondary College
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