Parneet Kaur
Riverton,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Social Welfare Officer
Real Life Community Services
Gosnells, WA
11.2023 - 01.2024
- Referred clients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Prepared written reports summarizing assessments and recommendations regarding client cases.
- Participated in interdisciplinary team meetings to discuss best practices for addressing client concerns.
- Engaged with clients, community organizations, and other stakeholders to address social welfare issues.
- Assessed the needs of clients and their families in order to develop individualized plans for service delivery.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Provided informal counseling services to individuals or groups, focusing on topics such as substance abuse, mental health, and employment.
- Performed psychosocial assessments and documented casework.
- Assisted homeless clients with procuring mental health support and other various community resources.
Client Service Coordinator
Adachi Disability Services
Cannington, WA
06.2023 - 09.2023
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Organized weekly meetings with clients to discuss their needs and provide updates on progress made towards meeting those needs.
- Monitored client feedback and implemented improvements accordingly.
- Performed needs analysis and presented options based on findings to help clients make decisions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed and updated physical and digital client account information to keep records accurate and current.
Education
Diploma - Community Services
Acknowledge Education (Stott's College)
Perth, WASkills
- Cultural Sensitivity
- Client Advocacy
- Case Documentation
- Group Facilitation
- Report Writing
- Active Listening
- Implementing Client Care Plans
- Case Management
- Client Needs Assessments
- Maintaining Client Records
- Relationship Building
- Problem-Solving
- Data Confidentiality
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Social Welfare Officer
Real Life Community Services
11.2023 - 01.2024
Client Service Coordinator
Adachi Disability Services
06.2023 - 09.2023
Diploma - Community Services
Acknowledge Education (Stott's College)
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