Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Provided positive first impressions to welcome existing, new, and potential customers.
Built customer loyalty and retention by delivering excellent experiences.
Food Safety Officer
Nestle India Limited
11.2022 - 07.2023
Accountable for carrying out the GMP, GHP, PMP & Pest Control for the plant.
Graduate Apprenticeship Trainee
Nestle India Limited
09.2021 - 09.2022
Guards compliance of the factory to hair monitoring, hygiene monitoring and personnel hygiene on scoring basis and Regular GEMBA Walks in plants to ensure food safety and hygiene and weekly report circulation to factory team.
IELTS Tutor
The Kalam Immigration
06.2021 - 08.2021
Responsible for Writing, Listening, Reading and Speaking module for new joinings in the institute along with beginner trial to individuals
In-Plant Trainee
Verka Plant
02.2021 - 06.2021
Quality parameters of Milk Products (Micro and Chemical Analyses) and Close working on Pasteurizers and Homogenizers
Education
Master of Science - Food Sciences And Technology
RMIT University
Melbourne, VIC
B.tech (Food Technology) -
Punjab Agricultural University
06.2021
12th -
Central Board of Secondary Education
India
04.2017
Skills
Active Learning
Adaptable and Flexible
Excellent people skills
Sales Goals Attainment
Computer Skills
Relationship Building
Projects
Development of Herbal Pasta Studied the shift of refined semolina pasta into product fortified with Ashwagandha at different levels for compositional analysis, cooking characteristics, functional properties, sensory evaluation, colour and statistical analysis.
Reduction in Hair complaints in Infant cereals Factory-related hair complaints were studied, all the probable causes were analyzed, and root causes were detected for corrective actions.
Certification
Successfully attained the certificate of completion for Responsible Service of Alcohol Program approved by Liquor Control Victoria for the Victorian Liquor Commission from 1st September 2023.
Successfully completed training on Advance manufacturing & COVID held at Nestle India Limited Pantnagar by Nestle R&D Centre India Pvt. Ltd on 28th april 2023.
Dishwasher/ Busser/ Food Runner/ Barback/ Team Member at Golden Eagle/ Gallow Green/ Taras Kitchen/ The RailhouseDishwasher/ Busser/ Food Runner/ Barback/ Team Member at Golden Eagle/ Gallow Green/ Taras Kitchen/ The Railhouse
Operations Manager at Green Globe Inc/Green Globe Brokerage/Green Globe DieselOperations Manager at Green Globe Inc/Green Globe Brokerage/Green Globe Diesel