Parneet Kaur
Cutomer Service Representative
Truganina,VIC
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Front Desk Receptionist
Quest
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
Customer Service Representative
Crown Melbourne
02.2024 - 09.2025
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
LA Candy
10.2024 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
MBA - Business Accountancy
RMIT University
Melbourne, VIC 04.2001 -
Skills
Customer service
Guest relations
Front office management
Cash handling
Telephone etiquette
Attention to detail
Work prioritization
Certification
RSA
Timeline
Manual Handling
11-2025
RSA
05-2025
First aid
12-2024
Customer Service Representative
LA Candy
10.2024 - 06.2025
Front Desk Receptionist
Quest
06.2024 - Current
Customer Service Representative
Crown Melbourne
02.2024 - 09.2025
MBA - Business Accountancy
RMIT University
04.2001 -
Similar Profiles
Jhynda PerpignanJhynda Perpignan
Lab Specimen Processor at QuestLab Specimen Processor at Quest
Chinmay AmritphaleChinmay Amritphale
Duty Manager at QuestDuty Manager at Quest
Ricardo RiveraRicardo Rivera
Singer/Bass Player at QuestSinger/Bass Player at Quest
Nicole WongNicole Wong
Marketing and Events Coordinator at E.I.G. Developments Pty LtdMarketing and Events Coordinator at E.I.G. Developments Pty Ltd
Yashwanth KetatyYashwanth Ketaty
VDC Designer at Plan GroupVDC Designer at Plan Group