Parneet Kaur
Sydney,Australia
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities, with an educational background in health Service Management Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales practices.
Overview
6
6
years of professional experience
Work History
Store Manager - Secondment
Telstra
Castle Hill
10.2024 - 12.2024
- Directed the team to improve customer service, encouraging sales growth, and customer satisfaction. Coached staff to align with store and Telstra objectives, promoting high performance. Assessed sales trends, refining inventory and pricing to boost profitability. Formulated long-term strategies to position the store in achieving KPI metrics, upholding NPS, and compliance. Pioneered customer service approaches, setting Telstra Store standards.
- Recruited new staff members and carried out recruiting procdures.
Health Admin - Internship
Nexus Hospital
Canberra
02.2024 - 05.2024
- Assisting with the management of medical records and supporting daily operations within a hospital, demonstrating a keen ability to streamline processes and improve patient flow
Assistant Store Manager
Telstra
Castle Hill, NSW
01.2022 - 04.2024
- Streamlined the daily operation of the store, developing and maintaining the store roster. Expedited customer issue resolution, improved service standards, consistently outperformed sales KPIs, contributed to achieving sales metrics, and cultivated a knowledge-sharing culture, aiding new hires' development.
- Expanded knowledge in CRM systems and Power BI reporting to extract data to support team growth and development.
- Handled complaints from customers by empathetically listening, recording details, and offering solutions.
- Completed thorough opening, closing and shift change functions to maintain operational standards
Operations Specialist - Training
Telstra
Parramatta, NSW
11.2020 - 01.2022
- Monitored various logistic processes, including shipments, inventory, and purchasing, to alleviate discrepancies in workflows.
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Scheduled and coordinated team members so that all shifts were adequately staffed, and to meet daily retail targets.
Tracked and replenished inventory to maintain par levels.
Supported accident investigations and prepared related paperwork.
Controlled departmental facilities use, and approved requests for repairs or improvements.
Customer Advisor
Telstra
Parramatta, NSW
04.2019 - 05.2021
- Explored the customer's needs and suggested to them different products and services offered by Telstra.
Provided exceptional customer service to ensure all KPIs and NPS targets were achieved.
Effectively provisioned all phone and internet orders using Siebel and Salesforce CRM software.
I actively applied myself in the DevOps cycle of the company's digital transformation to Salesforce to help streamline the frontline experience and improve the order provisioning process.
Performed extensive troubleshooting and followed up with customers during the order to activation phase of fixed NBN service orders to ensure a high level of customer satisfaction.
Actively maintained the Apple expert position within Telstra, providing up-to-date training to the team.
Education
Bachelor of Science - Health Service Management
Western Sydney University
Sydney, NSW01.2024
Diploma of Health Information -
La Trobe University
Sydney, NSW03.2021
High School Diploma -
Trinity Catholic College
Sydney12.2018
Skills
- Data analysis
- Regulatory compliance
- Information Governance
- Medical coding
- Operational Management
- Team leadership & development
- Customer service
Accomplishments
- Achieved Telstra Aspiring Leadership Program
- Chosen as Top Talent for Telstra Frontline
- Apple Brand Ambassador
- Leading Net Promoter Score Award - FY24
- Recognised as Top Sales - FY24
- Lead Store as Top performing Store in RBS FY24
References
- Ankur Mahajan, +61 459 788 886
- Karan Singh, +61 403 202 299
Timeline
Store Manager - Secondment
Telstra
10.2024 - 12.2024
Health Admin - Internship
Nexus Hospital
02.2024 - 05.2024
Assistant Store Manager
Telstra
01.2022 - 04.2024
Operations Specialist - Training
Telstra
11.2020 - 01.2022
Customer Advisor
Telstra
04.2019 - 05.2021
Bachelor of Science - Health Service Management
Western Sydney University
Diploma of Health Information -
La Trobe University
High School Diploma -
Trinity Catholic College
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