Summary
Overview
Work History
Education
Skills
Affiliations
LANGUAGES
Timeline
Hobbies and Interests
Generic

Parnesh Sharma

Nundah

Summary

Professional with focus on delivering exceptional customer service and ensuring passenger safety. Expertise in managing in-flight operations, coordinating team efforts, and adapting to dynamic environments. Adept at fostering teamwork and leading through example to achieve operational excellence. Strong organizational skills, attention to detail, and capability to handle emergencies effectively.

Overview

2026
2026
years of professional experience

Work History

Cabin Crew; In Flight Support Crew, Cabin Manager, Cabin Operations Safety Officer & Auditor

Virgin Australia Airlines
01.2007 - Current
  • Guest relations, Serving Food/Drink, Health & Safety Awareness, Security Awareness, Introduction & Integration of new crew members, Teaching guest values and service standards, leading a team between 4 & 10 in a variety of challenging situations, conducting audits on flights and providing and compiling data to be presented to internal and external stake holders.
  • Developed strong relationships with frequent flyers, facilitating loyalty program benefits and enhancing overall brand perception among customers.
  • Ensured passenger satisfaction by diligently addressing special requests and requirements throughout flights.
  • Collaborated with flight crew for seamless operations and improved efficiency during flights.
  • Played a key role in emergency situations, providing clear instructions to passengers and coordinating evacuation efforts if necessary.
  • Delivered exceptional customer service while handling diverse passenger needs, including medical emergencies or personal assistance requests.
  • Reduced customer complaints through effective conflict resolution and timely responses to concerns.

Usher

Brisbane Entertainment Centre
2024 - Current
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with a smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.
  • Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests' experiences.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
  • Monitored events to identify potential problems and minimize disruptions.

Head of Department, Gold Class, Duty Manager

Birch Carroll & Coyle Cinemas, Toowoomba Strand & Garden City Megaplex
2005 - 2007
  • Usher, Cleaning, Foyer layout & presentation, Candy bar sales, Money Handling, Public relations, Supervision of floor staff, providing exceptional customer service in the gold class cinemas, also the handling staff to service food and drinks for potentially 4000 patrons at any one time.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Storeman; Training Manager; Returns Manager; Hi Fi Sales

JB Hi-Fi Australia
01.2002 - 2005
  • Stock control, Invoicing, Returns, Customer relations, Accounts. Handling training & training materials nationally for storeman & Hi-Fi sales staff.
  • Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
  • Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
  • Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
  • Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance and customer satisfaction.
  • Assisted with hiring, training and mentoring new staff members.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Shift Assistant

McDonalds Australia
01.1999 - 01.2002
  • Serving customers, preparing food for sale, cleaning & maintenance, Advanced supervision of up to 25 staff, Training & development of staff and crew trainers, Sales analysis, Stock control, Accounts, Purchasing, Customer relations, Conflict management, Cash flow control, cash management.
  • Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
  • Analyzed sales data to identify trends and make informed decisions regarding staffing levels during peak hours.
  • Maintained cleanliness standards throughout the establishment by enforcing company policies on sanitation practices among staff members during shifts.
  • Conducted regular evaluations of employee performance, identifying strengths and areas needing improvement for individual growth.

Assistant Manager

Subway Australia
01.1998 - 01.2000
  • Preparing food for sale, customer relations, cleaning & maintenance of store, cash management.
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.

Education

Certificate II & III in Security Operations - Security

Corporate Security Training
01.2007

THHBFB09B Responsible Service of Alcohol - Hospitality

Club Training Australia
Brisbane, Q
01.2005

Diploma of Commerce - Commerce

Queensland Institute of Business Technology
Brisbane, Q
01.2000

Certificate III in Training & Workplace Assessment - Hospitality

McDonalds Australia
Brisbane, Q
01.1999

Skills

  • Calm under pressure
  • Reliability and punctuality
  • Skilled in managing high-pressure situations
  • Proactive safety mindset
  • Customer service expertise
  • Strong interpersonal skills
  • Strong spoken communication
  • Commitment to diversity
  • Risk management education
  • Crisis management
  • Courteous and professional demeanour
  • Analytical problem-solving

Affiliations

  • Royal Queensland Aero Club
  • Amnesty International

LANGUAGES

English – native language
Hindi

Timeline

Cabin Crew; In Flight Support Crew, Cabin Manager, Cabin Operations Safety Officer & Auditor

Virgin Australia Airlines
01.2007 - Current

Storeman; Training Manager; Returns Manager; Hi Fi Sales

JB Hi-Fi Australia
01.2002 - 2005

Shift Assistant

McDonalds Australia
01.1999 - 01.2002

Assistant Manager

Subway Australia
01.1998 - 01.2000

Usher

Brisbane Entertainment Centre
2024 - Current

Head of Department, Gold Class, Duty Manager

Birch Carroll & Coyle Cinemas, Toowoomba Strand & Garden City Megaplex
2005 - 2007

Certificate II & III in Security Operations - Security

Corporate Security Training

THHBFB09B Responsible Service of Alcohol - Hospitality

Club Training Australia

Diploma of Commerce - Commerce

Queensland Institute of Business Technology

Certificate III in Training & Workplace Assessment - Hospitality

McDonalds Australia

Hobbies and Interests

Movies, Computers, Keen photographer, Flying, Meeting new people, Science fiction fan, Reading, Travelling, Rowing 

Similar Profiles

CREATE PROFILE
Parnesh Sharma