Summary
Overview
Work History
Education
Skills
Technical Skills
Tickets
Timeline
Parnian Alinejad

Parnian Alinejad

Gold Coast,QLD

Summary

I am a highly motivated IT professional with over four years of experience in customer service, administration, and IT support. With a strong educational background in Information Technology, including a Master’s degree in Networking and Security and a Bachelor’s degree in IT Engineering, I bring both technical expertise and a deep understanding of business operations to the table. I have honed my skills in troubleshooting, resolving technical issues, and managing IT-related customer inquiries and complaints efficiently. My ability to bridge the gap between technical solutions and customer needs has allowed me to deliver exceptional client support and maintain lasting relationships. Currently seeking opportunities in IT administration or customer support within the tech industry, where I can leverage my skills in IT systems management, problem-solving, and customer relations to contribute to organizational success and provide outstanding user experiences.

Overview

6
6
years of professional experience

Work History

Volunteer, ACS Foundation – 2024 Big Day In ICT Careers Conference

Griffith University
01.2024
  • Supported the planning and execution of the national ICT Careers Conference, ensuring smooth event operations
  • Provided on-site technical support, troubleshooting issues and ensuring seamless presentation delivery
  • Contributed to creating a positive experience for attendees by responding to inquiries and providing assistance as needed

Volunteer at Griffith University Repairers and Helpers

Griffith University
01.2024 - Current
  • Volunteer technical support provider, offering assistance to students and staff with IT-related issues and troubleshooting

Customer Service Representative

Coles Group
12.2023 - Current
  • Delivered outstanding customer service by handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction
  • Managed administrative duties including data entry, report generation, and stock control
  • Provided tailored solutions to customer issues in a fast-paced environment, maintaining professionalism under pressure

IT Infrastructure Specialist

Coles
03.2024 - 04.2024
  • Installed, configured, and maintained IT infrastructure, including network devices, servers, and workstations, ensuring optimal performance and reliability
  • Managed network troubleshooting and diagnostics to swiftly resolve connectivity issues, enhancing system uptime and stability
  • Provided end-user support, offering guidance on basic troubleshooting procedures to improve user experience and system proficiency
  • Collaborated in the administration of Active Directory, overseeing access control, managing user permissions, and monitoring account activities to ensure security and compliance
  • Assisted in the resolution of service desk tickets, coordinating with internal IT teams to ensure prompt and effective service delivery

Help Desk Support Specialist

Safavi Hotel
12.2020 - 11.2023
  • Delivered Level 1 and 2 technical support for Windows operating systems, resolving software, hardware, and network issues efficiently
  • Assisted users via phone, email, and in person, addressing technical challenges and ensuring quick resolutions
  • Collaborated with team members to manage incoming support requests, log service tickets, and meet response and resolution time targets
  • Performed regular system maintenance, including updates, cloud-based backups, and security patches to safeguard data and ensure reliability
  • Managed deployment and upgrades of Council computer systems, mobile devices, and peripheral assets, ensuring optimal performance
  • Troubleshot and resolved technical support tickets, maintaining high user satisfaction
  • Provided training and guidance to staff on optimising Windows and Mac operating systems and software applications to improve productivity
  • Configured, troubleshot, and maintained Microsoft Outlook, ensuring efficient communication and functionality across teams

IT System Administrator

Tolo Zi Roud
08.2019 - 11.2020
  • Installed, configured, and maintained a diverse IT infrastructure, including PCs, network devices, switches, routers, servers, SAN, MFDs, and mobile devices, ensuring seamless system performance
  • Managed user accounts, security protocols, and Active Directory, ensuring compliance with company policies and industry standards while maintaining robust system security
  • Diagnosed and resolved network issues (TCP/IP, DNS, DHCP), and optimised system performance through thorough analysis, testing, and ongoing adjustments to enhance operational efficiency
  • Spearheaded approximately 70% of installations, upgrades, and re-imaging of computers, mobile devices, and peripherals, including the deployment of Microsoft Windows 7, 10, and 11
  • Delivered remote support using AnyDesk to troubleshoot and resolve software-related issues, providing clear instructions on software installation and usage for end users
  • Proactively researched, evaluated, and integrated new technologies and equipment to continuously improve IT infrastructure and service delivery
  • Provided comprehensive documentation of technical processes and conducted training sessions to enhance team troubleshooting efficiency and customer support
  • Ensured effective communication with customers, offering regular updates on reported incidents and service requests, while maintaining detailed records in the service management tool

Education

Master of Information Technology - Networking and Security

Griffith University
01-2024

coursing

CCNA Introduction to Networks -

Cisco
01-2024

Certified in IT -

Udemy
01-2023

Risk Management and Assessment -

Cisco
01-2022

Bachelor of Information Technology Engineering -

Islamic Community of Workers
01-2021

Associate’s degree - computer software engineering

Sobh Sadegh Afrang Institute of Higher Education
01-2019

Skills

  • Customer and Client Service
  • Multitasking and Prioritisation
  • Communication and Interpersonal Skills
  • Problem-Solving Abilities
  • Attention to Detail
  • Desktop Support
  • Troubleshooting IT Issues
  • Security Operations
  • Hardware and Inventory Management
  • Application Support

Technical Skills

Desktop Support: Proficient in Office365, G‑suite, ChromeOS

Troubleshooting IT Issues: Experienced in troubleshooting hardware, network, and AV equipment issues, with a strong understanding of networking protocols such as TCP/IP, DNS, and DHCP. Skilled in diagnosing and resolving connectivity problems, performance issues, and system malfunctions to ensure minimal downtime and efficient operations.

Security Operations: Skilled in SIEM (Splunk, Qradar), SOAR (IBM Resilient, XSOAR), EDR tools (FireEye HX).

Hardware and Inventory Management: Setup and maintenance of desktops, laptops, printers, scanners, and managing hardware inventory.

Application Support: Google Apps, Office365, ChromeOS, various in‑house applications.

Tickets

  • Police Check (willing to obtain)
  • Open Driver License
  • Blue card

Timeline

IT Infrastructure Specialist - Coles
03.2024 - 04.2024
Volunteer, ACS Foundation – 2024 Big Day In ICT Careers Conference - Griffith University
01.2024
Volunteer at Griffith University Repairers and Helpers - Griffith University
01.2024 - Current
Customer Service Representative - Coles Group
12.2023 - Current
Help Desk Support Specialist - Safavi Hotel
12.2020 - 11.2023
IT System Administrator - Tolo Zi Roud
08.2019 - 11.2020
Griffith University - Master of Information Technology, Networking and Security
Cisco - CCNA Introduction to Networks,
Udemy - Certified in IT,
Cisco - Risk Management and Assessment,
Islamic Community of Workers - Bachelor of Information Technology Engineering,
Sobh Sadegh Afrang Institute of Higher Education - Associate’s degree, computer software engineering

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