Parris Raine
Maroochydore,QLD
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Virtue Bar And Eats
03.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Phlebotomist
Sullivan Nicolaides Pathology
01.2022 - 07.2022
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
Trainee Child Care Teacher
Guardian Child Care
09.2020 - 02.2021
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
- Created customized training materials tailored to individual learning styles, maximizing effectiveness.
- Evaluated trainee progress through skill assessments and performance reviews, ensuring ongoing development.
Call Centre Consultant
TSA Group
05.2019 - 08.2019
- Enhanced customer satisfaction by effectively resolving complex issues and providing exceptional service.
- Streamlined call center operations for increased efficiency with well-developed training programs and resource allocation.
- Reduced average call duration while maintaining high-quality interactions through effective listening and problem-solving skills.
- Collaborated with team members to create a positive work environment, boosting employee morale and productivity.
- Implemented new strategies for handling high call volumes during peak hours, resulting in decreased wait times for customers.
- Consistently met or exceeded performance goals by focusing on customer needs and delivering tailored solutions.
Assistant Retail Sales Manager
Kmart
05.2017 - 09.2017
- Increased customer satisfaction by addressing their needs promptly and efficiently.
- Assisted in driving sales through effective merchandising strategies and techniques.
- Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
- Streamlined inventory management processes, resulting in a more organized stock room and easier product location for staff.
- Collaborated with retail sales manager to develop promotional events that boosted store revenue.
- Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
- Resolved customer complaints professionally, fostering trust in the brand and promoting loyalty among customers.
Crew Member
McDonalds
02.2015 - 12.2015
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Prepared high-quality food items following established recipes and safety guidelines for consistent results.
- Expedited orders with accuracy, resulting in reduced wait times for customers.
- Contributed to sales growth by upselling menu items and promoting limited-time offerings.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Assisted in inventory management, monitoring stock levels, and placing orders as needed to maintain adequate supplies.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
Education
Bachelor Degree of Nursing Science - Nursing Science
University of Sunshine Coast
USC11.2027
Skills
- Safe Food Handling
- Order Accuracy
- Food safety understanding
- Food spoilage prevention
- Data Entry
- Information Security
- Call Management
- Complaint resolution
- Patient confidentiality
- Paperwork Processing
- Patient Care
Certification
- Certificate 3 in Fitness
- RSA - Responsible Service of Alcohol
- First Aid certificate
- CPR certificate
Timeline
Waitress
Virtue Bar And Eats
03.2023 - Current
Phlebotomist
Sullivan Nicolaides Pathology
01.2022 - 07.2022
Trainee Child Care Teacher
Guardian Child Care
09.2020 - 02.2021
Call Centre Consultant
TSA Group
05.2019 - 08.2019
Assistant Retail Sales Manager
Kmart
05.2017 - 09.2017
Crew Member
McDonalds
02.2015 - 12.2015
Bachelor Degree of Nursing Science - Nursing Science
University of Sunshine Coast
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