Parsa Wahid
Emerton,Australia
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Receptionist at St Mary's Medical Surgery. Proven expertise in pathology collection and patient care, complemented by strong customer service skills. Adept at managing electronic health records and ensuring compliance with infection control standards, consistently enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
St Mary's Medical Surgery. 87 Queen St, St Mary's
St Mary's, NSW
01.2025 - Current
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
Phlebotomist / Pathology Collector
Australian Clinical Labs
08.2023 - Current
- Collected and processed pathology specimens, ensuring proper handling and documentation.
- Provided high-quality patient care, ensuring patients were comfortable and well-informed before sample collection.
- Ensured accurate labelling and transportation of specimens following pathology protocols.
- Maintained strict hygiene and infection control standards while handling biological samples.
Pathology Collector
Douglas & Mann Pty. Ltd. (T/A Histopath)
08.2020 - 08.2023
- Performed venepuncture and specimen collection, maintaining precise documentation and compliance.
- Assisted in staff scheduling, recruitment, and workflow management to ensure operational efficiency.
- Maintained accurate client records, digital databases, and compliance reports for audits.
- Provided training and mentorship to junior pathology collectors.
Customer Service Officer
ANJ Learning and Therapy Centre
05.2018 - 11.2018
- Assisted with client inquiries via phone, email, and reception in a healthcare setting.
- Managed digital records and data entry, ensuring confidentiality and compliance.
- Supported billing, scheduling, and administrative functions.
Assistant in Nursing (AIN)
Bupa Narwee
Narwee, Australia
12.2012 - 11.2015
- Provided personal care support to residents, ensuring dignity and comfort.
- Assisted with daily tasks, including feeding, dressing, and mobility support.
- Maintained resident records and collaborated with medical teams.
Customer Service Officer
Hungry Jack's
St Peters, Australia
11.2011 - 10.2012
- Delivered high-quality customer service in a fast-paced environment.
- Resolved client concerns and ensured positive customer experiences.
Education
Certificate III - Pathology Collection
Southern IML Pathology
Wollongong08-2020
Certificate III - Aged Care
St. George & Sutherland Community College
NSW01-2010
BBA - Management
Dhaka City College
Dhaka, Bangladesh08-2006
Skills
- Pathology Collection & Venepuncture
- Electronic health records
- Customer service
- Patient Care & Client Service
- Specimen Handling & Transportation
- Infection Control & Compliance
- Administrative & Data Management
- Autonomous & On-Road Collection
- Time Management & Organization
References
- Sheikh Zilani Supervisor, St Marys Medical Surgery 87 Queen St, St Marys NSW 📞 0416 127 902 | 📧 zilani1@yahoo.com
- Jolsana Gopalan Area Manager, Douglas & Mann Pty. Ltd. T/A Histopath 📞 0405 869 259 | 📧 jolsanagopalan@histopath.com
Attributes
- Empathetic & Patient-Focused
- Highly Organized & Detail-Oriented
- Reliable & Autonomous Worker
- Commitment to Compliance
Career Overview
Experienced and client-focused in healthcare, customer service, and specimen collection. Skilled in venepuncture, sample collection, and patient care, ensuring high-quality service and compliance with strict hygiene and infection control protocols Adept at handling sensitive client interactions, maintaining accurate records, and coordinating specimen transportation. Committed to delivering exceptional patient care and supporting clinical teams in fast-paced environments.
Timeline
Medical Receptionist
St Mary's Medical Surgery. 87 Queen St, St Mary's
01.2025 - Current
Phlebotomist / Pathology Collector
Australian Clinical Labs
08.2023 - Current
Pathology Collector
Douglas & Mann Pty. Ltd. (T/A Histopath)
08.2020 - 08.2023
Customer Service Officer
ANJ Learning and Therapy Centre
05.2018 - 11.2018
Assistant in Nursing (AIN)
Bupa Narwee
12.2012 - 11.2015
Customer Service Officer
Hungry Jack's
11.2011 - 10.2012
Certificate III - Pathology Collection
Southern IML Pathology
Certificate III - Aged Care
St. George & Sutherland Community College
BBA - Management
Dhaka City College
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