Parshant Sharma
Sydney,NSW
Summary
Professional mechanical supervisor with strong focus on team collaboration and achieving results. Skilled in overseeing mechanical operations, ensuring safety standards, and optimizing workflows. Reliable and adaptable, with expertise in problem-solving, preventive maintenance, and staff training. Known for effective communication, leadership, and results-driven approach.
Developed critical thinking and leadership skills in fast-paced mechanical environment, managing teams and projects efficiently. Adaptable and ready to transition into new field, bringing expertise in troubleshooting and resource management. Focused on driving process improvements and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Viva Energy Pty Ltd
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Executive
IGA Supermarket
07.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Expanded market share with strategic territory planning and targeted prospecting.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Negotiated favorable terms with suppliers to improve product margins and competitiveness.
- Fostered culture of continuous improvement, encouraging feedback and innovative ideas from sales team.
- Increased market share with comprehensive competitor analysis and tailored marketing strategies.
- Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
Mechanical Supervisor
Unique Packaging Systems
04.2022 - 05.2023
- Delegated team assignments, reviewed work and set schedules to maintain optimal coverage of all mechanical needs.
- Ensured quality control with meticulous inspection of completed work, addressing any discrepancies promptly.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Contributed to process improvement initiatives by offering valuable insights based on extensive field experience.
- Reported on work progress to manager and incorporated feedback to maintain tight schedules.
- Implemented quality programs, evaluated results and improved service policies to meet changing needs.
- Improved equipment efficiency by conducting thorough inspections and implementing regular maintenance procedures.
- Developed strong relationships with clients, vendors, and subcontractors to facilitate smooth project execution.
- Coordinated cross-functional teams, fostering collaboration between design, fabrication, assembly, testing, and installation departments.
- Maintained adequate inventory of spare parts to prevent critical downtime.
- Trained mechanical department personnel in procedures and safety requirements.
- Collaborated with leaders and employees to drive necessary change in mechanical operations.
- Maintained detailed records of all project activities for accurate reporting purposes and informed decisionmaking.
- Scheduled, assigned and monitored maintenance programs for mechanical and related systems.
Education
Master Of Engineering - Mechatronics
Western Sydney University
Sydney, NSW07-2025
Bachelor's of Technology - Mechanical
Amritsar College of Engineering And Technology
Punjab, India 04-2021
Diploma - Mechanical Engineering
Global Institutes
Punjab, India 05-2017
Skills
- SOLIDWORKS
- ANSYS solutions
- Active listening
- Critical thinking
- Problem resolution
- Microsoft Excel
- Microsoft outlook
- Product knowledge
- Microsoft PowerPoint
- Teamwork
- Time management expertise
- AutoCAD software
Projects
Tactile Object Perception System in Collaborative Robots
Developed an advanced tactile perception system with a low-cost pressure sensing system enabling collaborative robots (cobots) to identify, classify, and interact with objects through real-time sensor feedback. The project integrated high-resolution tactile sensors with machine learning algorithms to enhance object recognition, manipulation, and decision making in unstructured environments.
Skills
- Collaborative Robotics
- Real-time systems
- Force sensors
- Data analysis and interpretation
- Research design and integration
- SOLIDWORKS
- Arduino IDE
- Object classification and recognition
- 3D Printing
- Algorithm Development
- MATLAB
- System Integration Testing
Certification
Certification of AUTOCAD in Mechanical design
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Viva Energy Pty Ltd
11.2023 - Current
Sales Executive
IGA Supermarket
07.2023 - Current
Mechanical Supervisor
Unique Packaging Systems
04.2022 - 05.2023
Master Of Engineering - Mechatronics
Western Sydney University
Bachelor's of Technology - Mechanical
Amritsar College of Engineering And Technology
Diploma - Mechanical Engineering
Global Institutes
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