Parshant Sharma
Sydney,NSW
Summary
Offering a positive attitude and genuine interest in helping others, ready to thrive in a customer-focused environment. Brings the ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Viva Energy
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Store Assistant
IGA Supermarket
07.2023 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Mechanical Supervisor
Unique Packaging Systems
04.2022 - 05.2023
- Implemented quality programs, evaluated results and improved service policies to meet changing needs.
- Improved equipment efficiency by conducting thorough inspections and implementing regular maintenance procedures.
- Developed strong relationships with clients, vendors, and subcontractors to facilitate smooth project execution.
- Coordinated cross-functional teams, fostering collaboration between design, fabrication, assembly, testing, and installation departments.
- Conducted comprehensive risk assessments prior to commencing new work assignments, implementing appropriate mitigation strategies where required.
- Maintained adequate inventory of spare parts to prevent critical downtime.
- Worked effectively with other departments, vendors and regulators to achieve operational objectives.
- Managed preventive maintenance programs to extend the service life of machinery while minimizing repair costs over time.
- Maintained detailed records of all project activities for accurate reporting purposes and informed decision-making.
- Boosted safety standards by enforcing strict adherence to company policies and industry regulations.
- Ensured quality control with meticulous inspection of completed work, addressing any discrepancies promptly.
Education
Masters of Engineering - Mechatronics Engineering
Western Sydney University
Sydney, NSW07-2025
Bachelor of Technology - Mechanical Engineering
Amritsar College of Engineering And Technology
Amritsar, Punjab 04-2021
Diploma in Engineering - Mechanical Engineering
Global Institutes
Amritsar, Punjab 05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Microsoft Excel
- Client relations
- Microsoft outlook
- Product knowledge
- Microsoft PowerPoint
- Quality control
- Sales expertise
- Conflict mediation
- Microsoft Word
- Rotating equipment
- Hand and power tools
- Machine operation
Projects
Tactile Object Perception System in Collaborative Robots
The project focused on developing a low-cost pressure sensing system and integrating it with the robotic arm through mechanical design. Developed an advanced tactile perception system enabling collaborative robots (cobots) to identify, classify, and interact with objects through real-time sensor feedback. The project integrated high-resolution tactile sensors with machine learning algorithms to enhance object recognition, manipulation, and decision-making in unstructured environments.
Skills
- Collaborative Robots
- Arduino IDE
- Solidworks
- MATLAB
- Force Sensors
- Research design and Integration
- Object classification and recognition
- Algorithm Development
- Machine Learning
- Real time systems
Certification
Autodesk user certification in AutoCAD
Timeline
Customer Service Representative
Viva Energy
11.2023 - Current
Store Assistant
IGA Supermarket
07.2023 - Current
Mechanical Supervisor
Unique Packaging Systems
04.2022 - 05.2023
Masters of Engineering - Mechatronics Engineering
Western Sydney University
Bachelor of Technology - Mechanical Engineering
Amritsar College of Engineering And Technology
Diploma in Engineering - Mechanical Engineering
Global Institutes
Similar Profiles
Nerida MaherNerida Maher
Service Station Attendant at Viva EnergyService Station Attendant at Viva Energy
Megan ArndtMegan Arndt
Retail Area Manager at Viva EnergyRetail Area Manager at Viva Energy
Sarith C MannodiyilSarith C Mannodiyil
Customer Service Representative at Viva EnergyCustomer Service Representative at Viva Energy
Albert LeeAlbert Lee
Senior HR Specialist at IMAG MarketingSenior HR Specialist at IMAG Marketing
Josh S. GlendinningJosh S. Glendinning
Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)