Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Chen

Sunshine Coast,QLD

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Manager

Autopact
02.2024 - Current
  • Maintained accuracy in calculating figures and amounts.
  • Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
  • Increased customer satisfaction by providing timely feedback on application status and addressing potential issues promptly.
  • Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.
  • Demonstrated sound decision-making skills when assessing borrower eligibility based on financial stability, creditworthiness, and collateral value.

Business Manager/Sales Consultant

Eagers Automotive ACT
10.2022 - 02.2024
  • Verified accuracy of invoices against purchase orders prior to sending out bills to customers.
  • Organized documentation related to billing activities such as contracts, statements, invoices.
  • Analyzed clients' financial positions, liabilities and assets to determine appropriate credit services.
  • Provided guidance on loan products and services to prospective borrowers.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Maintained accurate records of all sales activities in the CRM system.

Director

Chen & Singh Pty Ltd
09.2016 - 09.2022
  • Managed daily operations of the store, including opening and closing procedures.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Developed strategies for increasing sales and improving customer service.

Education

Master - Actuarial Studies

Australian National University
Canberra, ACT
11.2013

Bachelor - Finance And Insurance

Dongbei University of Economy And Finance
06.2012

Skills

  • Financial Reporting
  • Financial Controls
  • Information Verification
  • Client Relationship Management
  • Sales Development
  • Excellent Customer Service

Certification

  • Certificate IV in Finance and Mortgage Broking
  • Accredited representative of Toyota Finance, Toyota Fleet and Volkswagon Financial Service, Allied Automotive Finance, Angle Auto Finance, Nissan Financial Services, Taurus Auto Finance, Liberty,

Timeline

Business Manager

Autopact
02.2024 - Current

Business Manager/Sales Consultant

Eagers Automotive ACT
10.2022 - 02.2024

Director

Chen & Singh Pty Ltd
09.2016 - 09.2022

Master - Actuarial Studies

Australian National University

Bachelor - Finance And Insurance

Dongbei University of Economy And Finance

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Emma Chen