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PARTH CHOKSI
Technical Support Representative
Parafield Gardens,SA
Summary
Goal-driven experienced IT Support Engineer skilled at analyzing and solving routine and complex problems. Detail- oriented and systematic professional successful at developing innovative solutions to diverse issues. Specific talent and background in IT network and security specialists with multiple certifications.
Overview
4
4
Certifications
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Tier 1 Technical Support Representative
Platinum Developer & SEO Services
2020.07 - 2020.12
- Provide helpdesk support to end-users of proprietary software.
- Closed 95% of trouble tickets on the first call without escalation.
- Answer questions about product features and resolve use problems.
- Responded to numbers of individual tickets every week to provide end-user support on service manager and BMC remedy.
- Assisted customers having software, hardware, and networking issues.
Technical Support Intern
ANZ
2020.03 - 2020.06
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Updated software versions with patches and new installations to close security loopholes and protect.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Answered and directed telephone calls to correct staff member.
IT Technical Support Representative
Streamline Controls Pty Ltd
2016.06 - 2018.09
- Responded to client account question, including billing and field service request.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
- Displayed exceptional people skills and maintained clam demeanor during every phone call.
- Consistently exceeded expectations for customer satisfaction and call volume.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Master's - Networks & Information Security
Central Queensland University
Melbourne, VIC 2018.10 - 2020.07
Bachelor's - Electronics & Communications
Nirma University
2013.06 - 2016.06
Skills
Desktop support
undefinedSoftware
BMC Remedy
Service Manager
Autopsy
Wireshark
Network Tools Knowledge
- PUTTY
- FILEZILLA
- VPN
- ASA Firewall
- Mimecast email security
- Security information and event management (SIEM)
- Citrix netscaler
- Check point firewall
- Basic knowledge of microsoft Azure
- Vulnerability assessment
Protocol Suits Knowledge
- HTTP/HTTPS
- TCP/IP
- UDP
- ICMP
- FTP /SSL
- DNS
- NTP
- DHCP/ ICMP/ SMTP
Operating System
Windows 7/8/10
Kali Linux
Ubuntu
Linux
REACT
Hosting Platform
AWS
Azure
Virtual Data Center
VMware
Cloud Services
Customer Service Skills
- Communication with impact
- Customer Centric
- Learning Aptitude
- Confident & Self Motivation
- Always ready to go extra miles
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Certified Autopsy Basics and Hands On by Basis Technology
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Cyber@ANZ Program
2020-10
Graduate certificate in Networks and Information security
2020-07
Certified Network Security Specialist from International Cyber Security Institute (ICSI)
2020-07
Tier 1 Technical Support Representative
Platinum Developer & SEO Services
2020.07 - 2020.12
Certified Autopsy Basics and Hands On by Basis Technology
2020-05
Technical Support Intern
ANZ
2020.03 - 2020.06
Master's - Networks & Information Security
Central Queensland University
2018.10 - 2020.07
IT Technical Support Representative
Streamline Controls Pty Ltd
2016.06 - 2018.09
Bachelor's - Electronics & Communications
Nirma University
2013.06 - 2016.06