Parth Desai
Strathfield
Summary
Dynamic IT Systems Specialist with over two years of experience in optimizing network setups and ensuring data security compliance. Expertise in AWS, Python, and IT asset management consistently enhances system reliability and improves user satisfaction. A strong passion for leveraging technical skills drives innovation and efficiency in cybersecurity and IT support roles, complemented by an adaptable and resourceful approach to troubleshooting complex technical issues. Committed to utilizing technology to facilitate seamless operations and elevate the overall user experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician (Contract – Hybrid)
EDF Purview
08.2025 - Current
- Installed and configured Cisco routers and switches, improving network uptime by 20% across multiple sites.
- Conducted site surveys and hardware deployments, optimizing equipment placement and boosting performance.
- Provided Level 1/2 technical support, resolving 50+ tickets weekly within SLA and raising customer satisfaction by 15%.
- Coordinated license installations and upgrades, ensuring ISO/ITAD compliance and seamless operations.
Desktop IT Engineer (Part-time)
Enbridge IT Services
09.2023 - Current
- Deploy desktops/laptops, ensuring smooth operations and precise inventory management.
- Install and configure IT equipment, perfecting workplace functionality.
- Troubleshoot network issues, enhancing system reliability and user experience.
- Document technical procedures, supporting compliance and audit trails.
- Collaborate with teams for IT asset rollouts, improving project efficiency.
- Developed and implemented IT solutions to enhance system performance and reliability.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
IT Support Technician & Asset Management
Lifecycle Plus
09.2023 - 07.2025
- Ensure data security and compliance by wiping servers, keeping ISO/ITAD standards.
- Configure and deploy IT equipment, optimizing network setup and reducing deployment time.
- Support IT asset decommissioning, ensuring safety and compliance in disposal processes.
- Maintain detailed logs for audits, enhancing incident tracking and compliance accuracy.
- Manage hardware inventory, improving asset allocation and minimizing departmental downtime.
IT Support Technician(Contract)
Lenovo CFS
08.2023 - 09.2023
- Manage IT inventory, ensuring efficient processes and reduced delays.
- Support deployments with imaging and automation, enhancing efficiency.
- Configure and confirm devices for seamless enterprise integration.
- Troubleshoot issues, minimizing downtime and boosting productivity.
- Coordinate updates with teams, improving operational stability.
Education
Master In Cybersecurity - Cryptography, IoT Security, Digital Forensics, Incident Response, and Cloud Security
University of Technology Sydney (UTS)
Sydney, NSW01.2025
Bachelor of Science - Computer Applications & IT
Ganpat University
Gujarat India01.2022
Skills
- Threat Intelligence
- Incident Response
- Digital Forensics
- SOC Operations
- SIEM (Splunk, Radar)
- MITRE ATT&CK
- Vulnerability Scanning
- Risk Assessment
- AWS (VPC, NACLs, Security Groups)
- Cloud Architecture
- Cloud Migration
- Network Design
- Firewalls
- VPN
- Endpoint Security
- Windows/Linux Administration
- Active Directory
- Asset Management
- Desktop Support
- System Troubleshooting
- Server Maintenance
- Patch Management
- Disaster Recovery Planning
- Python
- JavaScript
- Nodejs
- MySQL
- Automation Scripting
- DevOps Practices
- Jira
- ServiceNow
- Software configuration
- Technical support
- Hardware installation
- Desktop technical support
Certification
Cyber Threat Intelligence & Incident Response, 2024, Threadefence | UTS
Skills
Threat Intelligence, Incident Response, Digital Forensics, SOC Operations, SIEM (Splunk, Radar), MITRE ATT&CK, Vulnerability Scanning, Risk Assessment, AWS (VPC, NACLs, Security Groups), Cloud Architecture, Cloud Migration, Network Design, Firewalls, VPN, Endpoint Security, Windows/Linux Administration, Active Directory, Asset Management, Desktop Support, System Troubleshooting, Server Maintenance, Patch Management, Disaster Recovery Planning, Python, JavaScript, Node.js, MySQL, Automation Scripting, DevOps Practices, Jira, ServiceNow
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
IT Technician (Contract – Hybrid)
EDF Purview
08.2025 - Current
Desktop IT Engineer (Part-time)
Enbridge IT Services
09.2023 - Current
IT Support Technician & Asset Management
Lifecycle Plus
09.2023 - 07.2025
IT Support Technician(Contract)
Lenovo CFS
08.2023 - 09.2023
Master In Cybersecurity - Cryptography, IoT Security, Digital Forensics, Incident Response, and Cloud Security
University of Technology Sydney (UTS)
Bachelor of Science - Computer Applications & IT
Ganpat University