Parth Golani

Highly skilled and knowledgeable information technology professional seeking to contribute to an IT Department with strong background in Help desk support and Oracle Cloud. Skilled at providing exceptional level of helpdesk and general IT support and working in the Oracle system by taking clients requirements and finding solutions. Vast knowledge of web applications, software, web development, databases, and cloud applications.

• Outstanding background in the field of Oracle Cloud, IT consulting and database systems.
• Providing excellent IT Help Desk customer support via telephone and ticketing system
• Experience in working as a functional consultant in Oracle cloud HCM.
• Familiar with procedures for IT assistance in LANs, routers, peer-to-peer file sharing, connectivity of remote desktop servers, TCP/IP networking.
• Delivering projects, initiatives, and excellent services to clients.
• Maintenance and monitoring of computer hardware and software. ·
• Assisted in technical support process refinement to improve customer service and support. ·
• Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting devices. ·
• Upgraded laptops/desktops, improving speed and performance. ·
• Fielded help desk customer questions and fulfilled requests. ·
• Collected, analyzed and reported in data for use in operational planning.

Academic Projects Object Oriented Programming

· Developed programs to calculate interest rates, sales, profit and loss using Java and Python codes by defining various classes, constructors and methods to get quantitative data.

Web Development and CMS

· Designed a dynamic website with user intuitive forms and surveys using HTML and CSS. · Designed a city tour website with various images, colors, forms and tables.

Cyber Security

· Project included detecting cyber attacks and threats using an application called Kali Linux.

Database Management System ·

Designed a database system for a Tennis Tournament held in Sydney. Defined the business rules, drew entity-relationship diagrams, created database tables and SQL queries to get specific information from the database such as player and team rankings, total points, scores and location details. Tables created in the database were normalized.

Software Engineering ·

Researched on functioning of a retail shop and developed various process diagrams such as use case diagrams, class diagrams, sequence diagrams and deployment diagrams using specialized drawing tool called draw.io.

Mobile Application Development

· Used an application called Android Studio to create mobile application for a laptop dealer.