Hardworking and committed Supply and distribution expert with vast experience in monitoring healthy business relationships. Skillful in dealing with distributors, retailers and salespeople from a wide range of industries. Specialties in ensuring smooth communications with international and local clients as well as internal business correspondence and accurate in sales and customer service. Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
· Oversaw day to day operations by fostering deep professional and lucrative relationships with key stakeholders.
· Provided an excellent quality of service and consistency of execution in attractive, well-maintained retail environments throughout Canberra stores.
· Devised, deployed and monitored processes related to inventory management, facilities control, risk management, sustainability.
· Collaborated with sales and operational personnel to achieve corporate goals within service level agreements.
· Overlooking daily, weekly & monthly operations tasks ensuring whilst continuously improving for better efficiencies.
· Managed inventory and stock control levels, plus coordinated with 3PL deliveries for quicker solutions.
· Actioned finance handling, plus reporting, including balancing books and banking activities.
· Promoted WHS and well-being amongst teams whilst instilling a safe environment for all.
· Developed corporate sales / operational / WHS reports and updated regularly for other senior DJ management.
· People-oriented, outgoing individual that earns a high degree of loyalty with staff, customers, and vendors.
· Special expertise in business to business (B2B) sales.
· Fluent in multiple languages, accustomed to world travel.
· Capable of penetrating new markets and breaking through to unique sales channels.
· Dedicated to increasing revenue, improving profitability, and reducing expenses.
· Streamlined entire sales department to increase productivity and eradicate unnecessary processes.
· History of meeting revenue targets, sales quotas, and corporate goals.
· Serve as last line of support to handle escalated customer issues.
· Directly in charge of coordinating daily operations for Eagle and Box services.
· Acted as liaison between drivers and customers, which included scheduling managing, and training.
· Arranged, processed, and tracked domestic and international shipments for customers as well as new clients.
· Handled inquiries from new clients and current customers, as well as monitored quality assurance and resolved complaints or issues with any orders or containers.
· Managed invoicing and recordkeeping as well as driver payroll.