Parth Kapadia
Melbourne,Australia
Summary
Experienced customer service representative with a strong background in call centre operations and proficiency in CRM software. Skilled in problem-solving and multitasking, with a degree in Information Technology. Seeking a customer service representative position where I can utilize my communication skills to provide excellent customer service and support.
Overview
4
4
years of professional experience
Work History
Customer service representative
Australian National Couriers (ANC)
02.2022 - Current
- Answered customer inquiries regarding shipments and provided updates on package arrival
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process
- Demonstrated exceptional communication skills by effectively addressing customer inquiries and concerns via phone, email, and chat
- Resolved escalated customer issues promptly and efficiently, resulting in a high customer satisfaction rate of 95%
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics and goals.
Customer service representative
Blue Horizon Transport (Aus Post)
03.2020 - 01.2022
- Demonstrated exceptional communication skills by effectively resolving customer inquiries and complaints in a timely manner
- Built and maintained strong relationships with customers by providing personalized assistance and demonstrating a genuine interest in their needs
- Implemented strategic problem-solving techniques to address complex customer issues, resulting in a high rate of customer satisfaction
- Collaborated with cross-functional teams to streamline processes and improve overall customer service efficiency.
Education
Information Technology -
University of Ballarat
Melbourne, AustraliaSkills
- Strong Communication
- Problem solving
- Attention to detail
- Microsoft Office skills
- Good listening skills
- Building Customer Trust and Loyalty
References
- Sunny Patel, IAG, 0468 446 470, Sunny.patel@iag.com.au
- Vinod Raghavani, TSA Group, 0452 644 821, raghavanivinod@gmail.com
Timeline
Customer service representative
Australian National Couriers (ANC)
02.2022 - Current
Customer service representative
Blue Horizon Transport (Aus Post)
03.2020 - 01.2022
Information Technology -
University of Ballarat
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