Summary
Overview
Work History
Education
Skills
AVAILABILITY
REFERENCES
Timeline
Generic

Parth Patel

Truganina,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Save Energy Now
02.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Assistant Accountant

Precision Advisory Accountant
06.2022 - 02.2023
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Processed payroll by validating work hours and attendance of employees.
  • Reviewed general ledger entries and assessed accuracy.
  • Completed financial reports, providing insight into performance, operations and cash flow.

Education

MBA - Business Analysis

Kaplan Business School
Melbourne, VIC

Skills

  • Data Entry
  • Account Updating
  • Product Knowledge
  • Appointment Scheduling
  • Invoicing and Collections
  • Accounts Payable and Receivable
  • GL Accuracy
  • Budget Forecasting
  • Data analysis
  • Performance monitoring
  • Customer service orientation
  • Resourcefulness

AVAILABILITY

Available ot start immediately. Contract, Part-time including weekdays, weekends, and public holidays. Day- Afternoon, availability ot work a rotating roster.

REFERENCES

References available upon request

Timeline

Customer Service Representative

Save Energy Now
02.2023 - Current

Assistant Accountant

Precision Advisory Accountant
06.2022 - 02.2023

MBA - Business Analysis

Kaplan Business School

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Parth Patel