Summary
Overview
Work History
Education
Skills
Accomplishments
Visa
Reference
Timeline
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Parth Patel

Adelaide,SA

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

2
2
years of professional experience

Work History

IT Support Engineer

APCD Pvt Ltd / DXC Technology
06.2022 - 03.2024

Installation hardware and software for DXC technology and SA Health

  • Dedicated professional with a passion for EUC desktop support, hardware and software installation, LBS work, expertise in image deployment, MDM tools, Snow (service now), and Office 365 migration. Proven experience with Imprivata software installation, Group Policy management, and Citrix.
  • Provide end-to-end EUC desktop support for a diverse user base within DXC Technology. Install, configure, and deploy desktop hardware, operating systems, and software applications.
  • Manage image deployment processes for standardized and efficient desktop setups.
  • Lead software deployment initiatives, ensuring seamless integration and user training.
  • Utilize MDM tools to manage and secure mobile devices across the organization.
  • Oversee Snow software asset management, optimizing licensing and reducing costs. Participate in Office 365 migration projects, ensuring smooth transitions and end-user training.
  • Install and support Imprivata software, ensuring secure and efficient authentication and access
  • Implement and manage Group Policies to enforce security and configuration standards.
  • Provide support for Citrix environments, ensuring seamless access to virtualized applications.
  • Desktop and laptop computers: I have installed and configured numerous desktop and laptop computers for clients, including installing operating systems, software applications, and peripherals such as printers and scanners.
  • Servers: I have installed and configured servers for clients, including rack-mount and blade servers, as well as virtual servers running on VMware.
  • Network devices: I have installed and configured network devices such as routers, switches, firewalls, and wireless access points for clients, ensuring secure and reliable connectivity.
  • Printers and multifunction devices: I have installed and configured printers and multifunction devices, including configuring network printing and scanning capabilities.
  • Mobile devices: I have set up and configured mobile devices such as smartphones and tablets, including configuring email, calendars, and other productivity applications.

Education

Master of Business Information Systerms -

Torrens University Australia
Adelaide, SA
06.2022

Skills

  • Network configuration
  • Project Coordination
  • ITIL Knowledge
  • Ticket management
  • System Maintenance
  • System Configuration
  • Software Patches
  • Systems Analysis
  • Software Installation
  • Mac systems
  • VoIP Installation
  • Desktop support
  • Product Troubleshooting
  • Technical Support
  • Help Desk Support
  • System Administration
  • Incident Management
  • Ticket support system management

Accomplishments

    Certified With ACS (Australian Computer Socity).

Visa

Graduate Work 485 visa ( Full time).

Reference

Harsh Shah (harsh.shah@apcd.com.au)

0452141251

IT Support Engineer

Timeline

IT Support Engineer

APCD Pvt Ltd / DXC Technology
06.2022 - 03.2024

Master of Business Information Systerms -

Torrens University Australia
Parth Patel