Parth Patel

Shell Reddy Express Mulgrave

Mulgrave, VIC

01.2024 - Current

Provided accurate information to customers regarding products and services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Operated cash register, processed payments, and balanced drawer daily.
Greeted customers and provided excellent customer service.
Maintained a high level of professionalism when dealing with difficult customers.
Developed positive relationships with customers through friendly interactions.
Answered customer inquiries via phone, email, and chat.
Identified opportunities for upselling additional products or services based on customer needs.
Provided excellent customer service to resolve customer complaints in a timely manner.
Stocked shelves with merchandise such as snacks, beverages, cigarettes, oil products, ice cream and other convenience items.
Reported any suspicious activity to management promptly.
Handled customer complaints in a professional manner while providing satisfactory solutions to their issues.
Provided fuel information to customers and answered questions regarding products or services.
Performed minor maintenance on equipment such as pumps, air hoses, vending machines.
Resolved customer complaints in an efficient manner while adhering to company policies and procedures.
Verified age for tobacco and alcohol purchases using valid identification cards.
Monitored security cameras to ensure safety of employees and customers.
Maintained a clean and organized workspace.

Summary