Mahak Singh
Faridabad,Haryana
Summary
Proactive professional with an excellent communication and time management skills, coupled with exceptional customer service abilities with a postgraduate degree in Retail Management, seeking to advance a promising career in retail industry. Bringing honed skills and 5+ years of experience in retail and e-commerce operations, category management for luxury brands, with advanced computer proficiency to ensure accuracy and efficiency.
Overview
5
5
years of professional experience
Work History
Category Management Team Lead
DARVEYS
Delhi
02.2021 - Current
- Managing an 8-member team
- Overseeing and maintaining the hygiene of Indian and US websites, including catalogues, banners, and offers
- Supporting Marketing, Procurement, Customer Support, Design, and social media to maximize audience engagement and sales, ensuring customer satisfaction
- Handling the "Handbags" category for both men and women, including luxury brands like Michael Kors, Prada, Fendi, Jimmy Choo, and Versace
- Updating catalogues, including product selection, titles, descriptions, pricing, and publishing
- Analysing competitors' sales statistics to identify top-selling brands, adjusting prices and offers, positioning catalogues, and promoting best-selling brands and categories.
E-Commerce Manager
ALDO
Mumbai
07.2020 - 11.2020
- Planned and developed operational structure, liaising between e-commerce businesses, retailers, and warehouses
- Managed Aldo's operations in India, including stores and warehouses, with partners like Myntra, Amazon, TataCliq, Flipkart, and AJIO
- Analyzed sales statistics to optimize product ranges and set strategic targets
- Tracked SKUs on marketplace platforms and Aldo's website, identifying and analyzing glitches.
Store Operations Manager
ALDO Accessories
Mumbai
03.2020 - 07.2020
- Ensured effective communication with department heads and regional offices
- Informed the Area Manager about sales levels and changes in point of sales or team
- Maintained quality customer service on the shop floor or remotely
- Managed store operations and sales remotely during the COVID-19 pandemic
- Supervised, led, and motivated the team daily.
Retail Intern at TANISHQ
TITAN Company Limited
Mumbai
04.2019 - 06.2019
- Project: Improve Effectiveness of Customer Complaint Management
- Customer service & experienced Customer Relationship Management Sales Operations, Store Operations, Customer Service and Collaborating with Operations Managers to resolve issues on and off site
- Fulfilling short-term target as an onsite employee and firsthand observed and served the business in peak season.
Retail Trainee
BIG BAZAAR
Greater Noida
12.2018 - 01.2019
- Retail Operations and Business modelling for various Product line Managed Customer Service Desk Monitoring Customer Complaints and resolving issues upfront as per company policy or alternatives within the regulations if necessary.
Education
Post Graduate Diploma In Management - Retail Management
Birla Institute of Management Technology
03.2020
BBA - Human Resources
Birla Institute of Technology, Noida University - BITS, Mesra.
05.2018
School Class 12 , CBSE Board - Commerce
Modern School
03.2015
Skills
- Six Sigma Certification
- Business Analyst Certification
- Microsoft Office -Word, Excel etc
- Marketing knowledge
- Store Operations
- Product Management
- E-commerce
- Category Management
- Schedule Management
Skills Certification
- Six Sigma Certification (Green Belt) by KPMG
- Business Analyst Certification by IIBA Canada
- Microsoft Office - Excel, Word & PowerPoint
- Store Operations & Management
- E-commerce and Category Management
References
Available upon request
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Category Management Team Lead
DARVEYS
02.2021 - Current
E-Commerce Manager
ALDO
07.2020 - 11.2020
Store Operations Manager
ALDO Accessories
03.2020 - 07.2020
Retail Intern at TANISHQ
TITAN Company Limited
04.2019 - 06.2019
Retail Trainee
BIG BAZAAR
12.2018 - 01.2019
Post Graduate Diploma In Management - Retail Management
Birla Institute of Management Technology
BBA - Human Resources
Birla Institute of Technology, Noida University - BITS, Mesra.
School Class 12 , CBSE Board - Commerce
Modern School
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