Parthil Nayak
Melbourne,VIC
Summary
Results-driven and adaptable customer service representative with a strong background in project management. Proven ability to handle high-stress situations, effectively communicate with clients, and meet tight deadlines. A quick learner with excellent problem-solving skills and a commitment to delivering outstanding customer experiences. Committed to utilizing my skills and knowledge to benefit the company.
Overview
8
8
years of professional experience
Work History
Resolutions Consultant
Energy Australia
Geelong, VIC
02.2024 - Current
- Analyzed customer complaints and feedback to identify trends in order to develop appropriate solutions.
- Reviewed contracts prior to execution in order to detect any potential areas of conflict.
- Assisted with the development of internal guidelines for handling disputes efficiently.
- Analyzed customer feedback to identify areas of improvement in service delivery.
- Drafted detailed reports on resolution processes and outcomes for review by senior leadership team.
- Evaluated existing systems used for managing customer complaints and made recommendations for improvement.
- Collaborated with management team to determine best practices for resolving customer disputes.
- Developed a comprehensive understanding of company products and services.
- Maintained accurate records of all sales activities and results.
Estimator
ICONSMAT Construction
12.2022 - 11.2023
- Review and evaluate cost estimates
- Communicate with trade partners and team members regarding new and current projects
- Prepare estimates and purchase orders in detail for all products
- Ensure timely completion of estimates
- Understand scope of work to bid
- Manage bid pricing from all vendors
- Prepare cost analysis
- Establish and maintain working relationships with vendors and subcontractors.
Customer Service Officer
Woolworths Online
01.2023 - 10.2023
- Resolved customer queries, assisted managers, and liaised with store and driver
- Worked unsupervised and collaboratively in a team
- Handled over 68 calls throughout a day
- Did 2 live chats at once along with emails
- Ensured KPI was excelled and met all deadlines
- Worked from home the whole time independently.
Project Management Trainee
Transport For NSW
06.2022 - 12.2022
- Applied procedures, guidelines, and practices for environmental protection and safety
- Provided specialist support to resolve technical, environmental, and project management issues
- Managed internal service providers, contractors, and procurement processes
- Ensured effective project management, meeting client objectives within scope, timeframes, and quality standards.
Project Management Trainee
Growthbuilt
11.2021 - 06.2022
- Conducted site walks and inspections, delivered weekly reports, and updated clients on ongoing works
- Assisted site managers, project managers, and HSE managers
- Participated in weekly meetings, worked with subcontractors, and maintained a log of all works.
Project Management Trainee
Cushman and Wakefield
02.2021 - 11.2021
- Assisted managers in daily tasks and implemented new policies
- Provided administrative support, including data entry and strategic planning
- Evaluated performance, wrote reports, and analyzed data
- Tracked payments for deliverables and labor hire, researched ways to increase profitability.
Customer Service, Sales Rep & Tech Support
Jaycar Electronics
Rydalmere
01.2020 - 09.2020
- Provided excellent customer service, product solutions, and handled over 100 customer calls daily
- Managed online store merchandising and implemented sales techniques
- Processed orders using the POS system
- Worked from home independently.
Customer Service Manager
Honest the Snack Shack Australia
Harris Park
11.2016 - 08.2019
- Resolved customer queries, assisted managers, and shared product knowledge
- Worked unsupervised and collaboratively in a team.
Education
Some College (No Degree) - Project Management
Tafe
UltimoSkills
- Technical Skills: MS Office (Excel, Word, Power Point, Outlook, Explorer), HTML, DHTML, FrontPage 2000, C1, MSATS, CR80, CxOne, MDMS, PCC
- Communication: Good corporate English written and verbal communication skills
- Time Management: Excellent time management, able to meet deadlines and work well under pressure
- Adaptability: Quick learner, able to acquire and apply new knowledge efficiently
- Interpersonal: Great communicator, persuasive, growth mindset
- Project Management: Experienced with the POS system, comfortable using Acnoex, excellent in managing subcontractors
- Inbound Call Management
- Issue Research
- Account Management
- Call Documentation
- Regulatory Compliance
- De-Escalation Techniques
- Customer Service
- Sales and Upselling
- Customer Retention Strategies
- Account Investigation
- Logistics Coordination
- Customer Support
- Order Management
- Payment Processing
Languages
English
Full Professional
Hindi
Professional
Gujarati
Professional
References
References available upon request.
Timeline
Resolutions Consultant
Energy Australia
02.2024 - Current
Customer Service Officer
Woolworths Online
01.2023 - 10.2023
Estimator
ICONSMAT Construction
12.2022 - 11.2023
Project Management Trainee
Transport For NSW
06.2022 - 12.2022
Project Management Trainee
Growthbuilt
11.2021 - 06.2022
Project Management Trainee
Cushman and Wakefield
02.2021 - 11.2021
Customer Service, Sales Rep & Tech Support
Jaycar Electronics
01.2020 - 09.2020
Customer Service Manager
Honest the Snack Shack Australia
11.2016 - 08.2019
Some College (No Degree) - Project Management
Tafe
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