Parth Sunil Sukhu
Wentworthville,NSW
Summary
Adept at driving profitability and efficiency, I leveraged cost variance analysis and multitasking to enhance project outcomes at Johnson Controls. My background includes streamlining processes for Tech Mahindra, improving customer loyalty focused on Alexa Devices accounting customer experience at Amazon Development Centre, and mastering technical skills like SQL and effective communication, significantly contributing to team success and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cost Estimation Engineer
Johnson Controls
09.2022 - 11.2023
- Assisted project managers in devising cost-effective strategies, ultimately leading to increased profitability.
- Evaluated supplier quotes and negotiated contracts to secure the best possible prices for materials and services.
- Ensured compliance with industry standards and regulations by diligently maintaining accurate documentation of cost estimates.
- Collaborated effectively with design engineers to optimize designs for maximum efficiency and reduced costs.
- Enhanced collaboration with cross-functional teams to gather necessary data for accurate cost estimations.
Customer Relations Advisor
Tech Mahindra Business Services
08.2021 - 06.2022
- Streamlined the complaint resolution process for increased efficiency and improved response times.
- Investigated and responded to Better Business Bureau and attorney general inquiries.
- Improved first call resolution rates through thorough research and accurate assessment of customer issues before providing support.
- Boosted company reputation by consistently providing exceptional customer service and support.
- Retained valuable clients by providing timely and effective resolution to their concerns, leading to increased customer loyalty and repeat business.
Customer Service Representative
Amazon
06.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted in the Amazon Alexa Devices, real time raw data delivery, queries and feedback.
Education
Master Of Information Technology in Cybersecurity - Information Technology
Macquarie University
Sydney, NSW12-2026
Bachelor of Engineering (Computer) - Computer Engineering
Pune University
India06-2024
Skills
- Cost variance analysis
- Estimating techniques
- Multitasking
- Linux server management
- Backup and recovery
- Network configuration
- SQL
- Object-oriented programming
- Software development lifecycle
- Python
- Microsoft power BI
- Security policy compliance
Certification
Linux System
Timeline
Cost Estimation Engineer
Johnson Controls
09.2022 - 11.2023
Customer Relations Advisor
Tech Mahindra Business Services
08.2021 - 06.2022
Customer Service Representative
Amazon
06.2020 - 01.2021
Master Of Information Technology in Cybersecurity - Information Technology
Macquarie University
Bachelor of Engineering (Computer) - Computer Engineering
Pune University
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