PARUL DAYAL
Sydney,NSW
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
Work History
Retail Sales Specialist
Telstra
09.2022 - Current
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Issued receipts and processed refunds, credits, or exchanges.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Retail Sales Executive
Vodafone India
08.2021 - 03.2022
- Achieved sales targets for products (Post-paid, Pre-paid, Value Added Services)
- Maintained availability of stock at the store while adhering to the norms
- Understanding customer requirements for products and services such as personal preferences and billing commitments to ensure the customer is provided with a high-quality experience
Digital Marketing Intern
Advertics Media
04.2021 - 07.2021
- Regular extraction and analysis of data from various social media handles of Fantasy Gaming Platforms and e-Commerce platforms and prepare a report to measure their performances
- Handled the company’s own Shopify account and created new reports on a daily basis to record sales and delivery of the products.
Education
Master of International Business -
Macquarie University
08.2024
Post Graduate Diploma - Management
IILM Institute for Higher Education
05.2020
Bachelor of Commerce - undefined
University of Delhi
06.2017
Skills
- Customer Service
- Cash Register Operation
- Time Management
- Goal-Driven
- Suggestive Selling
- Complaint Management
- Product Knowledge
- Strategic Selling
Timeline
Retail Sales Specialist
Telstra
09.2022 - Current
Retail Sales Executive
Vodafone India
08.2021 - 03.2022
Digital Marketing Intern
Advertics Media
04.2021 - 07.2021
Master of International Business -
Macquarie University
Post Graduate Diploma - Management
IILM Institute for Higher Education
Bachelor of Commerce - undefined
University of Delhi
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