Parul Upadhyay
Strathfield
Summary
I am a skilled Masters' Gruduate with more than 7 years of experience in retail. I have a demonstrated history of success in overseeing stores and leading teams. My skill set encompasses adept store management, leadership, customer service, and inventory control. Known for my organizational prowess, negotiation skills, and excellent communication, I am now seeking a dynamic position in a stimulating working environment to secure a growth-oriented role in an organisation.
Overview
15
15
years of professional experience
Work History
Retail Manager
Eco Farms
02.2024 - Current
- Recognized with the Best Employee Award for outstanding performance and dedication to excellence in store operations and customer service.
- Efficiently processes online orders to ensure timely fulfillment and customer satisfaction.
- Maintains a clean and organized store environment to enhance the shopping experience.
- Develops and implement special promotions and marketing strategies to drive sales growth.
- Utilizes Givex software for pricing, adding new products, conducting inventory counts, and managing purchasing and receiving processes.
- Designs and position templates for the Point of Sale (POS) system to streamline transactions.
- Responsible for opening and closing the store, ensuring a secure and efficient operational environment.
- Manages cash transactions with accuracy, ensuring proper cash flow and security.
- Conducts daily sales reconciliation reporting to track performance and identify areas for improvement.
- Oversees all store operations, ensuring compliance with company policies and procedures.
- Ensures high levels of customer satisfaction by effectively managing returns and addressing customer inquiries.
- Supervises and train staff to enhance performance, teamwork, and customer service skills.
Retail Manager
David's Fresh
03.2017 - 02.2024
- Oversee all aspects of store operations, ensuring excellence in customer service
- Recruiting and training staff members, maintaining the till
- Utilize interpersonal leadership skills to manage and motivate the team, resulting in increased productivity and customer satisfaction
- Proficient in inventory control and management, maintaining optimal stock levels to meet customer demand
- Experienced in payroll and scheduling, ensuring efficient operations within budget constraints
- Poised under pressure, adept at handling challenging situations with ease
- Proficient administrative skills that include MS office operations and responding work related calls
- Collaborated with suppliers to maintain optimal inventory levels and negotiate favourable terms
Primary School Teacher
Dehli Public School
05.2010 - 03.2014
- Experienced primary teacher with a strong skill set in creating engaging lesson plans
- Proficient in fostering a positive and inclusive classroom environment
- Skilled in implementing effective teaching methods
- Proficient in student assessment and individualized instruction
- Effective in parent communication to ensure a collaborative learning environment
- Dedicated to promoting a love for learning among students
- Committed to facilitating academic and social development in young learners
Education
Bachelor of Education -
SNDT Women's University
01.2009
Masters of Arts -
Mohanlal Sukhadiya University
01.2005
Bachelor of Arts -
Mohanlal Sukhadiya University
01.2001
Skills
- Problem solving and decision making
- Staff training and development
- Effective Communication Skills
- Computer Skills
- Store Management
- Leadership and Team management
- Customer Service excellence
- Inventory Control
Accomplishments
Outstanding performance in increasing sales and dedication to excellence in store operations and customer service.
Languages
English
Hindi
Gujrati
References
References available upon request
Timeline
Retail Manager
Eco Farms
02.2024 - Current
Retail Manager
David's Fresh
03.2017 - 02.2024
Primary School Teacher
Dehli Public School
05.2010 - 03.2014
Masters of Arts -
Mohanlal Sukhadiya University
Bachelor of Arts -
Mohanlal Sukhadiya University
Bachelor of Education -
SNDT Women's University
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