Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Parveen Kaur

Holden Hill,Australia

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the public sector. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Contact Centre Consultant

Defence Housing Australia
05.2023 - Current
  • Assisting members for housing maintenance and inspections enquiries
  • Manage escalated calls effectively, resolving complex issues while maintaining a high level of professionalism and empathy
  • Responding to emergency and non-emergency enquiries within allocated timeframe
  • Implemented proactive communication techniques to address potential customer concerns before they became critical issues
  • Provide property maintenance details to landlord/Defence members
  • Coordinate cross-functional teams to resolve multi-departmental enquiries
  • Develop strong relationship with key stakeholders across departments, facilitating smooth collaboration when addressing client needs
  • Managing financial delegations while allocating funds
  • Managing housing rejections and allocate suitable housing appropriately as per legislation.

Information Officer

Datacom (Department of Home Affairs & Australian Border Force)
07.2018 - Current
  • Assisted clients with Pre-Post Visa & Citizenship Lodgement Enquiries as well custom related enquiries
  • Assisted clients with Customs related enquiries
  • Provided timely, accurate and relevant information to support executive decision-making process.
  • Assisted clients with online tools to check their visa status and lodging applications
  • Played pivotal role in crisis communication planning, mitigating potential risks during emergency situations through effective messaging
  • Handled Threats to Department, Self Harm and Child threats Enquiries as per Guidelines and Alerting Supervisors for Immediate response.

Assistant Manager

British India
07.2010 - 09.2014
  • To assist in the welcoming of members and guests to the restaurants
  • To ensure that all duties are carried out in accordance with statutory and/or Group Health and Safety requirements, including food hygiene regulations
  • To manage all payment transactions in accordance with the Restaurant financial policies and procedures and to handle all transactions with diligence, honesty and integrity
  • To support colleagues at peak times and to undertake any operational duty which might be reasonably required.

Education

Diploma in Business Management -

ACT College
Adelaide, SA

Diploma of Hospitality Management -

Quality Institute of Training and Technology
Adelaide, SA

Skills

    Interpersonal skills

    Verbal and written communication

    Escalation Management

    Documentation and Reporting

    Technical troubleshooting/support

    Complaint resolution

    Quality Assurance

    Stakeholder Management

    Problem solving abilities

    Policies and Procedures Adherence

References

  • Stephen Rawson, Defence Housing Australia, Team Leader, 0437 198 367, stephen.rawson@dha.gov.au
  • Sai Anusha Kodali, NDIA, Planner, 0430 504 326, saianusha@gmail.com

Timeline

Contact Centre Consultant

Defence Housing Australia
05.2023 - Current

Information Officer

Datacom (Department of Home Affairs & Australian Border Force)
07.2018 - Current

Assistant Manager

British India
07.2010 - 09.2014

Diploma in Business Management -

ACT College

Diploma of Hospitality Management -

Quality Institute of Training and Technology

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Parveen Kaur