Parveen Kumari

Customer care representative for TELSTRA In collection Department, known as FAST (Finacial assistant support team)member

• Daily handling 30-40 inbound calls for collection recovery
• Provide best solution for debt management to customers to pay off debt in timely manner
• Handled 30-40 Outbound calls to let customers aware about their outstanding debts
• Participate in Team meetings and trainings to improve the skills
• Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Customer relationship Manager at Ttech for EBAY

• Handling calls from sellers and buyers to maintain their relationship after any sales
• solve customers issues with sellers
• Help sellers how they can improve their business or sales on platform
• Providing sellers information about products

• Delegated work to staff, setting priorities and goals.
• Reviewed financial statements including profit and loss reports.
• Implemented successful business strategies to increase revenue and target new markets.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
• Recruited, trained, coached and mentored staff members in customer service skills.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Organized promotional events such as special sales or discounts.
• Managed inventory levels and ensured accurate ordering of merchandise.
• Monitored employee performance and identified performance gaps for corrective action.

• Provided exceptional customer service face to face while sales
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Strengthened customer retention by offering discount options.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Delivered fast, friendly and knowledgeable servile for routine questions and service complaints.
• store management by checking inventory on daily basis