Parveen Sharma
Harris Park,NSW
Summary
Diligent Security professional with 5 years of experience at the Railway Operation Centre (particularly the concierge section).
Overview
18
18
years of professional experience
Work History
Security Officer Level 3
Certis Australia
06.2018 - Current
- Access Control Management:Monitor and control access to the ROC, ensuring only authorized personnel enter the facility.
Verify identification, issue visitor passes, and maintain logs of all visitors.
- Customer Service:Serve as the first point of contact for visitors, staff, and contractors.
Provide directions, answer inquiries, and assist with any concerns or issues.
- Surveillance and Monitoring:Operate and monitor security systems, including CCTV cameras, alarms, and access control systems.
Detect and respond to any suspicious activities or security breaches.
- Emergency Response:Act as a key responder in emergencies, such as fire alarms, medical incidents, or security threats.
Assist in evacuation procedures and coordinate with emergency services.
- Patrolling:Conduct regular security patrols within the ROC premises to ensure safety and adherence to security protocols.
- Incident Reporting:Document and report all security incidents, breaches, or unusual occurrences accurately and promptly.
Maintain detailed records of daily activities and incidents.
- Liaison with ROC Staff:Collaborate with ROC staff and management to align security protocols with operational needs.
Provide support to staff in security-related matters.
- Compliance and Safety:Ensure compliance with all security policies, procedures, and relevant regulations.
Stay updated on safety and security legislation and best practices.
Security Officer
Blue Star Security
02.2007 - 12.2015
- Surveillance and Monitoring: monitor the store's CCTV systems and physical premises to detect and prevent theft, vandalism, or any suspicious activities.
Conduct regular patrols of the store, including entrances, exits, and high-risk areas.
- Theft Prevention: identify and address potential shoplifters and coordinate with store management to handle theft-related incidents discreetly and professionally.
Deter criminal activity by maintaining a visible presence in the store.
- Customer Assistance: provide assistance to customers by offering directions, answering inquiries, and ensuring a safe shopping experience.
Help in managing crowd control during busy periods or events.
- Incident Response: respond promptly to any emergencies, including medical incidents, security breaches, or fire alarms.
Coordinate with local law enforcement or emergency services as necessary.
- Access Control: monitor and control access to restricted areas within the store, ensuring only authorized personnel enter.
Ensure all visitors and contractors follow the store's security protocols.
- Reporting and Documentation: accurately document and report all incidents, including thefts, security breaches, or accidents, using the store's reporting systems.
Maintain detailed records of daily activities, patrols, and incidents.
- Compliance: adhere to all Coles policies, procedures, and legal regulations related to safety and security.
Stay updated on best practices in retail security and any changes in relevant legislation.
Education
Certificate III in Security (Guarding) -
Allegiance Security
Masters in Hindi -
Guru Nanak Dev University
Bachelor of Education -
Jammu University
Skills
- Incident Reporting
- CCTV Surveillance
- CCTV Monitoring
- Superior customer service
- Emergency Response
- Access Control
- Complex Problem-Solving
- Security Screenings
- Visitor tracking
- Crime Prevention
- Threat Assessment
- First Aid Certification
- NSW Security license 1A
- RIW Card
Timeline
Security Officer Level 3
Certis Australia
06.2018 - Current
Security Officer
Blue Star Security
02.2007 - 12.2015
Certificate III in Security (Guarding) -
Allegiance Security
Masters in Hindi -
Guru Nanak Dev University
Bachelor of Education -
Jammu University