Parveen Verma
Sandy Bay,Tas
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Patrol Station
Melbourne, VIC
01.2024 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
SHIFT MANAGER
McDonlads
Ludhiana, Punjab
03.2021 - 10.2023
- Enhanced crew performance by implementing effective training strategies and customized lesson plans
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team
- Collaborated with management to identify areas of improvement and develop comprehensive training programs
- Evaluated crew members' progress and provided constructive feedback for continuous development.
Education
Master of Science - Marine Science
University of Tasmania
Bachelor of Science - Science
Punjab University
Skills
- Safety Compliance
- Supply Ordering
- Staff Development
- Quality Assurance
- Complaint Resolution
- Customer Service
- Problem Resolution
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Patrol Station
01.2024 - 03.2024
SHIFT MANAGER
McDonlads
03.2021 - 10.2023
Master of Science - Marine Science
University of Tasmania
Bachelor of Science - Science
Punjab University
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