Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Parveez Bhatti

Woodcroft,SA

Summary

Results-oriented Business Analyst with 10+ years of experience in the Banking industry. Proven track record of leveraging data analysis, process improvement, and stakeholder collaboration to drive strategic decision-making and enhance operational efficiency within financial institutions.

Overview

10
10
years of professional experience

Work History

Collections Team Leader

Recoveries Corp
09.2021 - 02.2023
  • Promoted to leadership position in recognition of strong work ethics and demonstrated ability to provide exceptional customer service
  • Led and supervised a team of 19 debt collection officers focused on collecting high-risk bad debts
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Debt Collections Officer

Illion
06.2018 - 09.2021
  • Answered customer questions regarding accounts.
  • Increased collection of outstanding payments within personal finance department as individual contributor in collections process.
  • Maintained daily, weekly and monthly collection and metric goals.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Business Analyst

AXIS BANK Ltd.-INDIA
06.2013 - 09.2016
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Conducted comprehensive data analysis to identify trends, patterns, and customer behavior's, contributing to development of targeted marketing strategies that resulted in 9% increase in customer engagement.
  • Played a key role in regulatory compliance initiatives, ensuring adherence to industry standards and guidelines, resulting in 22% reduction in audit findings.
  • Developed and maintained data-driven reports and dashboards for executive leadership, providing valuable insights into portfolio performance, risk assessment, and profitability analysis.
  • Provided critical insights to senior management through clear and concise presentations, facilitating strategic decisions related to product portfolio management and expansion.

Education

MBA - Accounting And Finance

Bapuji Institute of Engineering And Technology
Visveswaraiah Technological University
06.2006

Bachelor of Science -

St. Aloysius College
Mangalore
06.2004

Skills

  • Team building
  • First Aid/CPR
  • Business Process Analysis
  • Core Banking Systems
  • Data Analysis and Interpretation
  • Requirement Gathering and Documentation
  • Stakeholder Engagement
  • Market Research and Trend Analysis
  • Regulatory Compliance
  • Project Management

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Collections Team Leader

Recoveries Corp
09.2021 - 02.2023

Debt Collections Officer

Illion
06.2018 - 09.2021

Business Analyst

AXIS BANK Ltd.-INDIA
06.2013 - 09.2016

MBA - Accounting And Finance

Bapuji Institute of Engineering And Technology

Bachelor of Science -

St. Aloysius College

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Parveez Bhatti