Parwin Ibrahimi
Adelaide
Summary
Accomplished and certified professional with experience providing direct case management services to a diverse population. Demonstrated expertise in managing complex caseloads and connecting clients to appropriate resources. Proven ability to build and maintain productive relationships with clients, stakeholders, and service providers. Skilled in analyzing client needs, developing effective service plans, and providing compassionate person-centered care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Support Worker
AMES Australia
Adelaide
10.2024 - Current
- Provide Cultural and Language support for SSACC clients and staff over the phone or in face to face meetings.
- Prepare on-arrival properties prior to client arrival, meet clients at the airport and transport them to their arrival accommodation.
- Deliver property induction and initial orientation to new arrivals.
- Work with Case Managers and clients to implement settlement services required to achieve settlement outcomes.
- Work collaboratively with care team members in the implementation of the case management plan, including clients, case managers, senior case managers, housing workers, orientation guides and volunteers.
- Accompany clients to register for key services (e. g. Medicare, bank, schools, etc.) where required.
- Comply with all relevant AMES Australia Policies and Procedures and proactively identify and recommend areas for improvement to the manager as appropriate.
- Perform other duties as required by the manager that are reasonably incidental to the performance of this role.
Administrative Officer
Zahra Foundation
Adelaide
07.2023 - 03.2024
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Developed new filing systems to improve accuracy of document retrieval processes.
Interpreter
United Nations High Commissioner for Refugees
Kuala Lumpur
02.2022 - 02.2023
- Interpreted verbal conversations between individuals with limited English proficiency.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Discussed translation requirements with clients to determine fees to charge for provided services.
- Interpreted conference calls and other workplace communications in real-time.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
National ID Card Enrollment & Distribution Manager
NSIA(National Statistics and Information Authority)
Kabul
03.2021 - 07.2021
- Monitoring and supervising employees and work teams
- Prepare monthly and annual work plan to achieve the organization goals
- Providing effective communication and coordination with relevant departments
- Conduct meetings to assure the quality of daily work
- Guiding new employees and transferring experiences to improve them
- Managed the daily activities of distribution staff, providing guidance and support when needed
- Implemented strategic business objectives, strategies and plans in support of company's strategic goals
National ID Card Enrollment Supervisor
NSIA(National Statistics and Information Authority)
Kabul
03.2018 - 02.2019
- Directed and supervised team of 15 employees in daily operations
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Tracked progress on projects and provided timely feedback to staff members
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Reviewed reports from subordinate staff members before submitting them to senior management
Admin Officer
ACCRA-ENID Project
Kabul
01.2015 - 12.2017
Education
Bachelor of Business - Economics
Kateb University
Kabul03-2017
Diploma - Community Service
Australian Community And Management College
Skills
- Time management
- Communication
- Problem solving
- Office Management
- Database Management
- Computer skills
- Language interpretation
Certification
Certificate IV of Business Economics in Australia
References
- Kausar Mahmoud, UNHCR (Malaysia), 0060122393369, mahmud@unhcr.org
- Bahadour Helali, NSIA Afghanistan, 0093783173530
- Rasoul Ahmady, AMES Australia, Team Leader, (040) 166-0237, rasoula@ames.net.au
- Amanda Martin, Zahra Foundation, 0433894592, Amanda@zahrafoundation.org.au
Languages
- Dari, Native
- Persian
- English
Timeline
Client Support Worker
AMES Australia
10.2024 - Current
Administrative Officer
Zahra Foundation
07.2023 - 03.2024
Interpreter
United Nations High Commissioner for Refugees
02.2022 - 02.2023
National ID Card Enrollment & Distribution Manager
NSIA(National Statistics and Information Authority)
03.2021 - 07.2021
National ID Card Enrollment Supervisor
NSIA(National Statistics and Information Authority)
03.2018 - 02.2019
Admin Officer
ACCRA-ENID Project
01.2015 - 12.2017
Bachelor of Business - Economics
Kateb University
Diploma - Community Service
Australian Community And Management College
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